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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-sonnysau's own words
I was attempting to satisfy my ESCROW account but mailed in the wrong paper work to Quicken Loans. Th.e paper work was a check for $***.** which I mistakenly thought to be the amount required to satisfy the escrow increase ... Caesar Saucedo , mortgage account * ********** mistakenly failed to correct instructions as listed in my last mortgage statement. I mistakenly mailed in a check for my escrow shortage for $***.** to Quicken Loans * the amount of the shortage * thinking this would satisfy my new mortgage payment to be @***.**. Instead my new mortgage payment is $***.** and is due to the mistake I made which I made in good faith.
The mistake caused me to increase my mortgage from $***.** to $***.** as opposed to a increase to the amount of $***.** had I followed the exact instructions.
Please realize the mistake was my dumb mistake but I CAN make up the mistake by Quicken Loans adjusting the mortgage to $***.** with the appropriate fee, cost or whatever other financial reimbursement is submitted by Caesar Saucedo
I have been a good customer for three years and I have never ever been late with a mortgage . My credit rating has been at the *** level for the past ** months.
I have filled a previous Quicken Loans questionnaire on this matter.
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