QuickBooks Customer Service Issues

Our church, Trinity Lutheran Church in Taylorville, Illinois, has been utilizing QuickBooks to assist in monitoring our treasurer, Catherine Chance's work. Unfortunately, due to a hard drive failure a few months back, the program was lost when I replaced my computer. I am in need of assistance in obtaining another copy of QuickBooks. My name is Ed Janssen, Trustee, and any guidance on how to proceed with this matter would be greatly appreciated.

Hello. I recently canceled my subscription, however, I noticed that I have been charged again. I would like to file a complaint as well. Update: I am still struggling to contact anyone. Why should I have to pay a fee to reach QB for an account problem? I initially signed up on December 24th and canceled once I realized there is no integration with the software I needed. Although I received confirmation of the cancellation at the end of January, I was billed again in January, just a few weeks after my first payment and cancellation request. How can I reach out to customer support for assistance?

I recently received an email from Intuit regarding an Accountant's Copy File that is available for download. I followed the instructions to download the .QBX file to my computer but faced issues trying to import the accountant's copy in QuickBooks Desktop. When I reached the step to select Client Activities after clicking on Accountant's Copy, I did not have that option available. Instead, I was presented with other choices like Import Accountant's Changes from Web, Import Accountant's Changes from File (which required a .QBY file instead of the .QBX file I received), and Remove Restrictions. I am seeking assistance on how to successfully import my accountant's changes into QuickBooks.

We use QuickBooks online, and on 4/5, we got suspended for an overdue payment of $75. We have been loyal customers for 6 years. I explained to the customer service representative about our financial losses due to canceled projects in the hotel industry. I was hoping for the 3-month no-charge offer for new customers, but instead, we were given a slight discount to a lower service level. To restore service, I updated our payment details and was informed of a $21 charge, which should have reverted to the original $70 I used to pay. However, I was unexpectedly charged $[redacted]. The representative tried to resolve the issue but to no avail. The promised $21 charge was never applied, and I was charged $[redacted] plus a $34 NSF fee. I urgently request a refund of $[redacted] and the NSF fee. The situation has caused additional problems with our bank.

I initially started with Self-Employed. It wasn't suitable because, in addition to using Schedule C for my part-time construction business, I also farm and require additional categories in the chart of accounts. Subsequently, I registered for QuickBooks Online (Essentials, I believe). Regrettably, I utilized the same password for both accounts. My request is to have the self-employed account deleted and only use the QuickBooks online account. However, when I try to log in, the page just keeps spinning (irrespective of the internet connection, ruling out an internet issue). I suspect the repeated spinning is due to the identical password, causing confusion for QuickBooks. Despite attempting to seek assistance through chat and phone, I am instructed to click on the help button after logging in. This is frustrating because the spinning prevents any further action, including accessing help. During a chat this morning for assistance, a link was provided, but upon attempting to access it by pasting it into the browser, I received an error message that the page couldn't be found. Although I've heard great things about QuickBooks, my personal experience has been less than favorable thus far. I urgently need to complete my taxes, so I hope for a timely resolution; otherwise, I might resort to using Excel, as I have done in the past. I apologize for any abruptness; this situation has left me quite frustrated.

I am frustrated as I have attempted to cancel these products/services multiple times. Accidentally signed up while doing my taxes, thinking it was part of the tax website. I have been charged $21.25 three times a month consistently. Despite canceling through calls, emails, and online, I noticed additional charges on 5/21. I cannot continue paying for services I never used or understand. I demand a full refund for all charges taken from my account. Unable to reach anyone today as you are closed, with no option to leave a message. I insist on receiving a refund for all the money withdrawn from my debit card since the beginning. I do not want nor have I ever wanted these services. I work hard for my money. Kindly reimburse my account promptly for the monthly withdrawals made three times a day every month.

Case number [redacted] When trying to open my QB Desktop Pro [redacted] software, I encountered an error message "QB Error/Code: [redacted]7" stating "The parameter is incorrect." Despite updating my password online, the issue persisted. After spending a total of four hours with QB Technical Support, my case was escalated, and I was told to expect a call from the UK team, but no one has reached out. I am extremely disappointed with the service provided and require urgent assistance. I will be available until 7pm UK time today.

I am reaching out regarding my purchase of Quickbooks Desktop for Mac [redacted] at the end of last year. Recently, when trying to install it on my new MacBook Air, my external CD drive, used for the old laptop, was not compatible. As a result, I couldn't load Quickbooks. With tax deadlines approaching, I need to resolve this. The CD from BestBuy is missing a sticker, which makes it difficult to prove my purchase for a download. I can provide a photo of the CD and the blank spot on the package. My options seem to be obtaining a new CD drive, seeking assistance to access the download, or repurchasing online. I prefer exploring the assistance route first. Any help would be appreciated. Thank you.

I need assistance transferring data from my self-employed QuickBooks account to my QuickBooks online account. I have not received payments dating back to July and have been trying to resolve this issue for a few days. The delay in receiving my payments is causing me frustration. I was informed that having a QuickBooks online account is necessary to receive payments, which surprises me as I did not encounter issues with receiving payments when using Self-Employed QuickBooks before. I am puzzled as to why I have not received any payments since June or July. I am hoping for a prompt resolution to this matter.

It's incredibly frustrating not being able to speak with a real person. I'm losing customers because I can't get this problem fixed. QuickBooks keeps sending emails to customers claiming they haven't paid for the invoices I sent, when they have already paid. Some customers are receiving multiple emails within a short period. This issue needs to be resolved promptly, or I might have to consider switching to a different service.

I am having trouble opening QuickBooks due to an error message saying there is a new software update but I lack the necessary permissions. The prompt advises to contact the system administrator, but I'm unsure who that is. I am unable to access QuickBooks currently and would appreciate help with resolving this issue.

I am trying to address three charges from Quickbooks on our CFXWorks American Express statement. Despite extensive efforts, I have not made any progress. American Express informed us that the transaction ID on our statement is from Quickbooks and should link to a specific Quickbooks account. There are three charges on our American Express statement from Quickbooks with transaction details: - T1-9AA1DB8-51B [redacted] - $20.00 - T1-9AA1DB9-D5 [redacted] - $20.00 - T1-9B4C3EA-44E [redacted] - $25.00 We need to identify which charge corresponds to our CFXWorks and River Plantation accounts. I must ensure no changes to the CFXWorks account and confirm if charges to River Plantation have been terminated. I suspect the third charge is related to an original Desktop version of Quickbooks for River Plantation. To finalize, I need to determine the account tied to the third charge and understand the steps to close it if necessary. - A.N., CFXWorks, [redacted], [redacted] or [redacted] - G.N., CFXWorks, [redacted], [redacted] or [redacted]

Subject: Urgent Conversion Request for 3 Companies Hello, I would like to bring to your attention the current situation regarding the conversion of three companies from the desktop version to the online version. Despite previous emails sent to [redacted] on 14/1/21 and then forwarded to [redacted] on 05/02/21, I have not received any responses from either email addresses. The Director of the companies, Mr. Paul Batho, and I have experienced delays and communication issues in the past. Mr. Batho has requested that I handle the conversion process due to my direct involvement in using the desktop version. Therefore, I kindly request that all future correspondence regarding this matter be directed to my email address. The companies that require conversion are: 1. MAB Ikhwezi Architects cc - Company ID ending in [redacted] 2. MAB Architects - Company ID ending in [redacted] 3. Afzelia Environmental Consulting (Pty) Ltd - Company ID ending in [redacted] It is crucial that we expedite this process to avoid any further delays. Your prompt assistance in facilitating these conversions would be greatly appreciated. Best regards, Adlaine Payne (MAB Ikhwezi Architects cc)

I recently purchased the [redacted] version of Quickbooks Desktop to replace my outdated [redacted] version. However, I encountered issues activating the new version as I no longer had access to my Intuit password from [redacted]. The "forgot password" process resulted in an endless loop of texts and emails with passcodes, requesting to send a code to a phone number I no longer have. I am frustrated by the lack of human customer service at Intuit as the automated system directed me to log in for assistance, but I couldn't due to the password issue. It is disappointing to have spent $[redacted] on a product that I could only use for 28 days, proving to be a waste of money.

In January [redacted], I discovered that I am being charged $40 twice a month for my essentials subscription and $77 for my payroll. The charges do not show up in my billing history but are reflected in my bank account. The double charges began on Jan 5th, [redacted]. I have contacted customer support through chat but have not received any resolution. Marlon acknowledged the issue and promised to investigate, but two months have passed with no update. When I emailed the evidence of the charges to Marlon, I was told there is no open case and to contact through chat again. I am still being charged incorrectly. I am seeking help from a manager as frontline workers have been unable to assist me effectively. I find the automated system challenging to navigate. I would like one of the essential subscription payments to be stopped and a refund issued retroactively from [redacted]. Thank you.

I am requesting assistance from QuickBooks to transfer the primary admin role to myself. I realize I have been paying too much for my QuickBooks Online account as a self-employed business owner with just one user. I need to downgrade to the Simple version, but the primary admin, who is also my accountant, needs to make this change. Can someone from QuickBooks assist me in transferring the primary admin role? Thank you.

I've been using Desktop Pro since December 29, [redacted], to manage books for four small companies. As the sole user on my home computer, QuickBooks is now requesting an Intuit online account for each company, even though the software is installed locally. How can I disable this requirement? Kay V. Email: [redacted] Phone: [redacted]

When I try to open QuickBooks, it prompts me to sign in to Intuit, but I keep getting an error message. I attempted to sign in using my LastPass password manager from the desktop, and the message I received says, "You have another login instead of [redacted] Try signing in with a different Email or UserID." I have an outdated and deleted email, [redacted], which seems to be causing this issue. I have requested for the old email to be removed previously without success, despite speaking to someone about it a couple of years ago. I require assistance with signing in to my Intuit account and would like clarification on the necessity of signing in. Thank you, Eve C Nash

Hello, I used expensive QuickBooks help from New Delhi before, but I switched to Intuit this spring. I am unsure if I am using Intuit or the old system because there are frequent changes in the layout of my billing page. Currently, everything works, but I need to adjust the column width. How can I confirm that I am in the Intuit self-employed system? How do I set up my bank account for daily deposits and expenses? I heard there is a mileage system for my trucks; how can I learn more about it and make it work? I am not very experienced with computers and need all the help I can get. Thank you in advance for assisting me. I am usually near the computer late in the evening or in the morning before 10 EDT/EST. Please use the cloud email address for correspondence. Thank you, Ursula H. Coastal Gardens And Nursery

I accidentally purchased two QuickBooks Enterprise Software yearly subscriptions at $3,[redacted].00 each. After encountering compatibility issues with my older version of Windows, I canceled the subscriptions. I unintentionally bought a second subscription because I thought the first order did not go through, even though it did. I have been denied assistance due to canceling my subscriptions. I am requesting a refund for both subscriptions totaling $6,[redacted].00. Although QuickBooks stated a refund was issued, I have not received any invoice or receipt. My financial institution confirmed that QuickBooks attempted two refunds, but they were rejected due to insufficient funds. I seek resolution promptly, with the funds returned to my account, and a receipt provided for my records.