I started out with Self-Employed. That didn't work for me because while we use a Sched...

GetHuman4838393's Account Access issue with QuickBooks from May 2020

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4838393's own words
I started out with Self-Employed. That didn't work for me because while we use a Schedule C for the part time construction business, we also farm and need to be able to add more categories to the chart of accounts. I then signed up for Quick Books Online (Essentials, I hope). Unfortunately I used the same password for both of them. I need the self-employed account to be deleted and just use the QuickBooks online account. However, when I sign in to my account it just spins (no matter what internet I'm on, and I know it isn't an internet issue). I suspect it's because I used the same password and QuickBooks is confused. Several times I've tried to get help with this - I've chatted and tried to call. They tell me to login and hit the help button. Very frustrating because after I log in it just spins and I can't do ANYTHING, much less go to help! When I was chatting this morning to get an answer, they gave me a link. I copied and pasted it in the browser, and it said the page couldn't be found. I've heard QuickBooks is so wonderful. I'd like to be able to agree with that, but my experience so far has been less than favorable.*I'd like to get my taxes done so hopefully we can find resolution soon or I should have just done it in Excel like I have in the past.*I apologize for my snippiness - I'm not normally this way, but I'm frustrated.

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QuickBooks

Account Access issue
Reported by GetHuman4838393
May 18th, 2020 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 509 others
0 customers following this

Timeline

GetHuman4838393 started working on this issue
May 18th, 2020 9:20pm