In our qbo banking, we have one chase checking account linked and * chase credit cards...

GetHuman2895413's customer service issue with QuickBooks from August 2019

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The issue in GetHuman2895413's own words
In our qbo banking, we have one chase checking account linked and * chase credit cards. The * chase credit cards are from the same account in Chase, but in balances in QBO are showing different amount for each card. **The credit card accounts in QBO were not setup under a master account then listed as subaccounts, so when a payment*transfer is made from our checking account to pay the credit card, only one credit card receives the payment in QBO. This results in the QBO balances being completely off. ***st Credit Card balance "In Quickbooks" shows $-***, ***.**.**nd Credit Card balance "In Quickbooks" shows $***.***.**.**rd Credit Card balance "In Quickbooks" shows $**,***.**.**I need to merge these accounts so the totals are reflecting the true bank balance because they are all wrong.

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QuickBooks

Customer service issue
Reported by GetHuman2895413
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1540 others
0 customers following this

Timeline

GetHuman2895413 started working on this issue
Aug 4th, 2019 9:31pm

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