My sister and I stayed at the Quality Inn Exmore VA on August *****, ****. During our...

GetHuman-orionsna's customer service issue with Quality Inn from August 2018

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My sister and I stayed at the Quality Inn Exmore VA on August *****, ****. During our stay we had a few issues arise. At check in the staff was very pleasant and helpful. **When we got in the room - *). The refrigerator was over heating and would not cool my food and drinks. It is in a cabinet with no airflow causing this issue. *) I went to use the laundry bag provided and it appeared to have been used before. *) the A*C unit puts out a foul smell and the air filter needs cleaned. I checked the filter in the unit and it is obvious that it is in need of cleaning. **When returning to our room on the afternoon of our second day service to the room was supposed to have been completed. The following issues were apparent - *) The beds had not been remade or even straightened. *) Coffee and coffee cups were not replenished. *). The plastic cups and the liner for the ice bucket had not been replenished. When these items were presented to the front desk we were provided with all of these items. *). The floor was not vacuumed. I have allergies and believe that they have been aggravated by the a*c filter issue and the vacuuming issue.**We have had very helpful and pleasant service from the staff and we have enjoyed the breakfast service provided. We were a bit confused of how to access the pool and was given direction to the proper gate access, the pool was quite enjoyable and refreshing.**I would like to suggest that the television be raised higher than the dresser top - to the microwave cabinet or a wall mount. It is not convenient or enjoyable to watch at the current level when wearing bi-focals. Another suggestion would be to increase airflow around the refrigerator by drilling some air holes in two sides of the cabinet or keep the cabinet away from the wall and the dresser.**I am providing this information to assist Quality Inn in the process of improving your service for this and any other locations.**Thankfully,*Denise E. Bernard
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Quality Inn

Customer service issue
Reported by GetHuman-orionsna
Aug 16th, 2018 - a yr ago
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GetHuman-orionsna started working on this issue
Aug 16th, 2018 12:12am
GetHuman-orionsna confirmed the issue is fixed. Hooray!
Aug 16th, 2018 12:13am