Hello my name is Natalia Gilmour , Bk reference KUJUSO .I had a serious issue with chan...

GetHuman1380148's customer service issue with Qatar Airlines from October 2018

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The issue in GetHuman1380148's own words
Hello my name is Natalia Gilmour , Bk reference KUJUSO .I had a serious issue with changing my outbound flight to Bali , on the * th of May . I got quoted the change of flight would cost me *,*** ZA , I offered to pay then and there , but the man on the telephone, said I must pay at the airport , I questioned his statement , yet he insisted that was procedure , I said only if it is writtenndueb that the cost of changing my flight will be *,*** ZA , he assured me it would , alas when I got to the airport they charged me *,*** ZA ..! I have been trying to get hold of quatar ever since .. I was sick , yet I have written down all the exact timing of the calls , to prove it was not my mistake , so we can take this matter further.. now I am trying to change my flight as the doctor said I am to Ill to fly . I absolutely refuse to pay more , and I request that I get upgraded on the way back for the loss of **** ZA due to the incompetence of your staff .

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Qatar Airlines

Customer service issue
Reported by GetHuman1380148
Oct 20th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 355 others
0 customers following this


GetHuman1380148 started working on this issue
Oct 20th, 2018 7:58am