My husband and I were unable to board our Qantas flight on ****** due to the death of m...

GetHuman1958265's customer service issue with Qantas Airlines from January 2019

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The issue in GetHuman1958265's own words
My husband and I were unable to board our Qantas flight on ****** due to the death of my mother that day. We spoke to Kelly from QANTAS prior to the flight and advised my mother had been taken to hospital, was dying and that we would not be able to board. Kelly said she would take us off the flight.*We later rebooked our flights for the ****** to enable us to make the necessary funeral arrangements. *I can provide:**. Funeral directors advice of death notice**. Booking ref: NT**ZJ : Ticket and extra baggage receipt **. Booking ref: KCZIAH : Ticket and extra baggage receipt *Due to events beyond our control, I would be grateful if you would consider a compassionate refund, maybe as a voucher for future travel to the value of the flight we were unable to take.
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Qantas Airlines

Customer service issue
Reported by GetHuman1958265
Jan 13th, 2019 - 9 mons ago
I have an issue with Qantas Airlines too
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Seen by 5 customers so far
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Timeline
GetHuman1958265 started working on this issue
Jan 13th 11:02pm