Reference Number PEVVQV*I am booked to fly to Mackay on ** September and return on * Oc...

GetHuman-tonyshar's customer service issue with Qantas Airlines from September 2018

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The issue in GetHuman-tonyshar's own words
Reference Number PEVVQV*I am booked to fly to Mackay on ** September and return on * October. Unfortunately my father in law has gone into palliative care and is not expected to live and I need to remain at home to support my husband and family. I have QBE insurance but they just informed me that I will not be covered because he is over the age of **. I was unaware of this at the time of purchasing the policy. I would like to keep the flights to use at a later date to visit my family who live there. Am I able to do this at no extra cost as I have already paid an additional fee to change the dates prior to this. It is a difficult time for us.
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Qantas Airlines

Customer service issue
Reported by GetHuman-tonyshar
Sep 24th, 2018 - 4 mons ago
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GetHuman-tonyshar started working on this issue
Sep 24th, 2018 1:37am