I have had to postpone my flight for a future date, so I emailed fly***,(they booked my...
GetHuman914165's customer service issue with Qantas Airlines from July 2018
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The issue in GetHuman914165's own words
I have had to postpone my flight for a future date, so I emailed fly***,(they booked my flight for me), but received no helpful reply to my * emails. So I called them,(the call will cost me over $***), and the guy I spoke to promised to re-book my flight, and refund the money for my first booking, This promise was not honoured. So now my flight has gone, and I am stressed about the fact that I have not been able to contact anyone at Qantas to try to sort this mess. My phone number is-********** I don't feel that I should be billed any fees if I can't make contact with anyone who can maybe help me to sort my problem.
GetHuman914165 did not yet indicate what Qantas Airlines should do to make this right.
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How GetHuman914165 fixed the problem
I could'nt get any sense out of anyone until it was too late. I finally spoke to a guy who spoke plain english to me, and explained what I should have done. But by then my flight had already come and gone, so of course I lost my flight and money. So, if I ever have to postpone my flight again, I might be better to go through a travelagent, and contend with paying the commission for their services. If I try to call the airline I can never get through.
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