I have had to postpone my flight for a future date, so I emailed fly***,(they booked my...

GetHuman914165's customer service issue with Qantas Airlines from July 2018

Help with my Qantas Airlines issue
The issue in GetHuman914165's own words
I have had to postpone my flight for a future date, so I emailed fly***,(they booked my flight for me), but received no helpful reply to my * emails. So I called them,(the call will cost me over $***), and the guy I spoke to promised to re-book my flight, and refund the money for my first booking, This promise was not honoured. So now my flight has gone, and I am stressed about the fact that I have not been able to contact anyone at Qantas to try to sort this mess. My phone number is-********** I don't feel that I should be billed any fees if I can't make contact with anyone who can maybe help me to sort my problem.
GetHuman914165 did not yet indicate what Qantas Airlines should do to make this right.
I have an issue with Qantas Airlines too
How GetHuman914165 fixed the problem
I could'nt get any sense out of anyone until it was too late. I finally spoke to a guy who spoke plain english to me, and explained what I should have done. But by then my flight had already come and gone, so of course I lost my flight and money. So, if I ever have to postpone my flight again, I might be better to go through a travelagent, and contend with paying the commission for their services. If I try to call the airline I can never get through.
Please help with my Qantas Airlines issue
Do you have a customer issue as well?
We can help you get Qantas Airlines's attention and get better help faster. Tap below to get started.
Having Qantas Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Qantas Airlines

Customer service issue
Reported by GetHuman914165
Jul 25th, 2018 - 10 mons ago
I have an issue with Qantas Airlines too
Fixed
GetHuman914165 shared how to fix
Seen by 6 customers so far
Similar issue to 190 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman914165 started working on this issue
Jul 25th, 2018 12:15am
GetHuman914165 indicated the issue is not fixed yet.
Jul 25th, 2018 7:34am
GetHuman914165 confirmed the issue is fixed. Hooray!
Jul 30th, 2018 10:26pm