bI booked package deal wanted to use frequent flyer points order to do this...

GetHuman-hshuttle's customer service issue with Qantas Airlines from May 2018

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The issue in GetHuman-hshuttle's own words
bI booked package deal wanted to use frequent flyer points order to do this I paid $**** spoke representive gave her new ticket no she then booked request then inform me I would be emailed **hrs before flight no email when I got t gate dallas told been refused said did I bid for vacant seats butwas enable to as nobody changed ticket reference even though paid money so computer said I was ineligible there were vacant seats Superviser at gate said didn't loose y*ur points ..unhelpfull Because didn't receive email obviously I had no chance of upgrade I want to be refunded my $**** which I paid for nothing because my ticket reference should have been updated on system give me opportunity to also bid for ticket I was denied this right I have held this membership for over ** years been saving points for trip like this and so disappointed feel cheated just dismissed you have process I complied paid extra thinking I was getting fair deal took my extra payment and didn't do anything to support me inference an be drawn that because i received no follow up or email I was never in the running to receive ugrade so I expect tobe refunded my $****.** member ship no ******* helen shuttleworth

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Qantas Airlines

Customer service issue
Reported by GetHuman-hshuttle
May 31st, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 420 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman-hshuttle started working on this issue
May 31st, 2018 12:02am
GetHuman-hshuttle indicated the issue is not fixed yet.
May 31st, 2018 6:29am
GetHuman-hshuttle indicated the issue is not fixed yet.
Jun 3rd, 2018 8:57pm

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