No suitcase. Am going to Melbourne next month.

GetHuman-anniegai's customer service issue with Qantas Airlines from May 2018

Help with my Qantas Airlines issue
The issue in GetHuman-anniegai's own words
I was trying to get it fixed but was told it can't be fixed. I have no suitcase for travel now. ... My damaged suitcase was handed in to Port Macquarie Airport ?**th April, (could have been the **th). Reference Number: DPR CHCQF *****. I have heard nothing since. The case was cracked around the wheel. It's a blue Everest case approximately * year old The flight was QF*** to Christchurch on the **th of April.
This is especially frustrating because I have no suitcase for travel.
Can someone acknowledge that they have received my email replies at least?!Please send me a replacement suitcase ASAP.
I have been a customer ever since I started flying. Over ** years.
Going around in circles constantly with Qantas. Writing all these forms out seems to solve nothing. I signed a waver but now, I will seek outside help via media if I have to. I have decided to go to the Ombudsman.
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Qantas Airlines

Damaged or missing bags.
Customer service issue
Reported by GetHuman-anniegai
May 17th, 2018 - 10 mons ago
I have an issue with Qantas Airlines too
Fixed
Seen by 20 customers so far
Similar issue to 291 others
0 customers following this
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Timeline
GetHuman-anniegai started working on this issue
May 17th, 2018 3:16am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:14am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:14am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:20am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:21am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:21am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:22am
GetHuman-anniegai indicated the issue is not fixed yet.
May 18th, 2018 5:22am
GetHuman-anniegai indicated the issue is not fixed yet.
May 20th, 2018 6:07am
GetHuman-anniegai indicated the issue is not fixed yet.
May 22nd, 2018 9:54am
GetHuman-anniegai indicated the issue is not fixed yet.
May 22nd, 2018 9:58am
GetHuman-anniegai indicated the issue is not fixed yet.
May 22nd, 2018 9:59am
GetHuman-anniegai indicated the issue is not fixed yet.
May 22nd, 2018 10:00am
GetHuman-anniegai indicated the issue is not fixed yet.
May 22nd, 2018 10:04am
GetHuman-anniegai indicated the issue is not fixed yet.
May 22nd, 2018 10:05am
GetHuman-anniegai indicated the issue is not fixed yet.
May 24th, 2018 10:17am
GetHuman-anniegai indicated the issue is not fixed yet.
May 24th, 2018 10:18am
GetHuman-anniegai indicated the issue is not fixed yet.
May 24th, 2018 10:19am