Need To talk to QVC representative that is wonderful, sweet and very knowledgeable about giving me, in detail, how to reset my password successfully!!

GetHuman-nelljane's customer service issue with QVC from May 2020

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The issue in GetHuman-nelljane's own words
Reset my password! I have tried resetting but keep getting same response (inaccurate information). I’ve never had this problem before. ... I have tried several times to sign in to my account but keep getting back that password is wrong. I have tried to reset using prompts that were given by going to my email for resetting with new password and when I tap on email icon to get resetting information, instead of my email page opening so I can retrieve information, my sign in page comes up. Of course I reenter different password and it’s wrong and try to return to my email but again only my sign in page comes up!!! Now I’m locked out of my account. I’ve tried everything I can think of to no avail. I haven’t been able to reach anyone to resolve this issue and I’m extremely frustrated. I need to talk to a live person!!!!! I have been with QVC many many years and haven’t experienced this kind of a problem before!!! I need to help with this and want to talk to someone that can help me with resetting my password!!!!!!!!! Please!!!
I need to be able to get my information on my account!
I need to get help from talking with a QVC Representative!!!!
Have been a great customer for many many years. Have also been with HSN for same amount of time!
Everything that prompts have instructed with no success!!! I’ve always been able to fix this same problem before and successfully. Now my account is locked and I’m instructed to call and talk to representative in order to fix my password!!
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My mobile phone. I don’t have a computer and my mobile phone is ************ what I have always successfully used!
Customer service issue
Reported by GetHuman-nelljane
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 468 others
0 customers following this

Timeline

GetHuman-nelljane started working on this issue
May 22nd, 2020 8:00pm
GetHuman-nelljane indicated the issue is not fixed yet.
May 23rd, 2020 10:01pm
GetHuman-nelljane indicated the issue is not fixed yet.
May 23rd, 2020 10:17pm