I recently ordered * items A****** Fit and Flare Denim and Co top and A****** Lace Zi...

GetHuman893627's customer service issue with QVC from July 2018

Help with my QVC issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman893627's own words
I recently ordered * items A****** Fit and Flare Denim and Co top and A****** Lace Zip Top with Hood. I returned Item A****** for an exchange (free shipping). I ordered another color of the same item (a free exchange). I waited for a reasonable period of time and still no new item. I called Customer Service to tell the lady that I had filled out the form clearly and completely for a free exchange for another color but never received it. She said that the item was in stock, but she could not do anything about the $*.** return charge on my account. She could waive the $* shipping on the new item, but that was all. I told the lady to cancel my top reorder completely. I also told her this had happened to me before. This new exchange policy is great, however, I don't believe the people in receiving of returned items read the forms very carefully. I have been a QVC customer for over ** years. I pay my bill in full every month and I don't appreciate or feel like I should be treated in this manner. I am very disappointed in Customer Service's handling of this matter. Solution: I believe you should send me the new color as I requested at no shipping charge and remove the $*.** return of the original top. This is what you advertise - free exchanges. This was a return dept. error, not mine. New color of A****** Blue Botanical, size Medium.

GetHuman893627 did not yet indicate what QVC should do to make this right.

How GetHuman893627 fixed the problem
Just make a call to Customer Service and ask for a supervisor.
Do you have a customer issue as well?
We can help you get QVC's attention and get better help faster. Tap below to get started.
Having QVC issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman893627
Jul 18th, 2018 - 3 years ago
GetHuman893627 shared how to fix
Seen by 16 customers so far
Similar issue to 89 others
0 customers following this
Items needed
Email Address
Delivery Address
Account phone number
Order number


GetHuman893627 started working on this issue
Jul 18th, 2018 5:08pm
GetHuman893627 confirmed the issue is fixed. Hooray!
Jul 18th, 2018 6:23pm
GetHuman893627 confirmed the issue is fixed. Hooray!
Jul 20th, 2018 5:34pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies