I ordered a TV several weeks ago. It came and was shattered. The representative was s...

GetHuman5002480's customer service issue with QVC.com from June 2020

Help with my QVC.com issue
First: share to improve GetHuman5002480's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5002480 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman5002480's own words
I ordered a TV several weeks ago. It came and was shattered. The representative was supposed to send a new one, but instead sent only a new warranty. At that point I chose to cancel the order and have my money refunded. They assured me that would happen. Only the money for the warranty was refunded. I spoke to another person, who again assured me the situation was taken care of. Yesterday, the replacement TV - the one I had canceled - showed up. On the phone for the sixth time with one of your representatives, I was told she wasn't sure if I'd be charged, but she would order a UPS pickup and HOPEFULLY then I would not be charged. I still have not heard from UPS. I am currently on minute ** of being on hold to speak to a representative. This is the SEVENTH call I have had to make regarding this issue. I have also attempted to email twice, with no response. I need this taken care of IMMEDIATELY! This is horrible customer service. My original order number was E******. My name is Wendy Hart. ***.***.****

GetHuman5002480 did not yet indicate what QVC.com should do to make this right.

How GetHuman5002480 fixed the problem

We are waiting for GetHuman5002480 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get QVC.com's attention and get better help faster. Tap below to get started.
Having QVC.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

QVC.com

Customer service issue
Reported by GetHuman5002480
Jun 27th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 606 others
0 customers following this

Timeline

GetHuman5002480 started working on this issue
Jun 27th, 2020 4:48pm
GetHuman5002480 indicated the issue is not fixed yet.
Jun 27th, 2020 8:58pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies