My sister Deanna Williams PAID for me a new phone end of Jan. & Feb. ****. It was sent to the wrong address. I still do not have my new phone. My account will not let me update my new address, it said's ( VALIDATION ERROR ). It has been * months. I need my phone. Mary Blackburn ID: ********. I have tried many times to call, but your end hangs up on me and will not let me talk with anyone. HELP ME !!!! PLEASE !!

GetHuman4872854's customer service issue with Q Link Wireless from September 2020

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The issue in GetHuman4872854's own words
Get my phone that was PAID FOR ( by my sister DEANNA WILLIAMS ) Jan - Feb. **** for resent to my CORRECT ADDRESS. Get help with updating my ADDRESS. SYSTEM WILL NOT LET ME UPDATE IT. ... Yes, This is Mary K. Blackburn ID* ******** This was at the middle of Jan thru Feb ****. I left the hospital Feb **, **** and moved into a new apartment *** Highland Ave. APT. * Princeton, WV *******My new phone was sent to the wrong address. It was sent to : The Maples **** Bland St. Bluefield, WV ***** ***-***-**** I can not get anywhere when I call them.**I need that phone resend to my new address. Also, when I log in and try to update my new address, it tells me, " VALIDATION ERROR " and will not let me update.**Can you PLEASE PLEASE HELP ME ?
What happened to my NEW PHONE? When calling I can not get through. Sent email and was told " HAVE TO CALL ". Well if the phone number *-*** ***-**** will not put me through to an live agent and ALSO WHEN LOGGING IN, IT WILL NOT LET ME UPDATE MY ADDRESS. WHAT AM I SUPPOSE TO DO ? I am disabled and live by myself.
UPDATE MY CORRECT ADDRESS ( *** Highland Ave. APT. * Princeton, WV ***** ) Resend my new phone that was already PAID FOR * MONTHS AGO.
Been a customer since ****
YES, I have called and called your number *-***-***-**** many many times. The recordings gives you NO OPTION to get to a live agent, and if you PRESS * IT HANGS UP ON YOU. **Emailed numerous times, was informed ( I had to call them @ *-***-***-**** ) that is not working.**My phone broke back in Jan & Feb ****. It has been * to * months and still NO HELP.
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Q Link Wireless

Q Links Wireless phone
Customer service issue
Reported by GetHuman4872854
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3702 others
0 customers following this

Timeline

GetHuman4872854 started working on this issue
Sep 28th, 2020 8:13pm
GetHuman4872854 indicated the issue is not fixed yet.
Sep 29th, 2020 3:16pm
GetHuman4872854 indicated the issue is not fixed yet.
Sep 29th, 2020 3:49pm
GetHuman4872854 indicated the issue is not fixed yet.
Sep 29th, 2020 5:15pm

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