Please send this to A MANAGER.**I have tried to call on more than * occasions now and n...

GetHuman5185889's customer service issue with Q Link Wireless from August 2020

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The issue in GetHuman5185889's own words
Please send this to A MANAGER.**I have tried to call on more than * occasions now and no one understands. I then sent a letter clearly sating the problem. As I am a journalist, and a teacher, I know I presented the information clearly and concisely especially for those where English is a second language. Thus, your service center.**There are two issues.**The first one relates to order ********** for a poblanos VLES * and the purchase was made on February *th **** at exactly *:** p.m. and the payment ended in a credit card of ****.* It was supposed to be shipped to my address in Lee Summit. However, as I was with my parents in Phoenix when I ordered the new phone this was a problem because only envelopes of mail are forwarded not packages. Now we know! We did not before. *I have been trying over and over and over to please either REFUND me this money, or do exactly what I wanted PLEASE. ***) Send me this phone which I bought an upgraded price with the phone number of *** ***-****.***) REFUND me (and by using a different card or by check since this card is no longer active.)***The next issue is that I was told since the phone was returned that you now believe I don't live at *** Northeast Plumbrook place. I have lived here since ****. I have been on food stamps and disability since ****.**In order to try and do what your operators told me to do, I reapplied, submitted proof, and wrote you a letter asking to link my new application to my existing phone and let's get this running.**Please, please, please, don't make me have to call and go through the pain of the call center again. I can write another letter or resend the one I did right months ago TRYING TO GET HELP.**You can reach me currently on ***-***-**** I am very much asking you to please link my two documents for two to your applications together. I would like ***-***-**** to come with my phone which I purchased at ****. Thank you so much for your help if that's possible?**Very very frustrated with the situation especially since I've not had a true phone for month and I would like to try and volunteer so that I can eventually return back to work and get off of disability.**My phone number is ***-***-**** Central Standard time I am available all day today except perhaps between *pm-*pm today IF I get my doctor appointment. If not please feel free to call me at any point today or Monday.**Regards, *Michelle Figg

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Q Link Wireless

Customer service issue
Reported by GetHuman5185889
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 3750 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman5185889 started working on this issue
Aug 21st, 2020 3:38pm