Sim card invalid with phone*cannot get thru to Customer Service

GetHuman-nevadach's customer service issue with Q Link Wireless from May 2020

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The issue in GetHuman-nevadach's own words
I was trying to get my problem cleared up and resolved ... Q Link Number: ***-***-**** Q Link Plan: Lifeline Always On Bundled Plan ********* Data: *.** MB used out of ****.** MB* (****.** MB left) Minutes: * used out of UNLIMITED (UNLIMITED minutes left) Texts: *This qlink number is not in service.* I have written two times now and waiting on a response. I cannot get thru to customer service.*When switched over from Budget Mobile my cell number was deactivated and I need it* as it is tied with several of my personal accounts *for identification purposes.The SIM card I was sent is not compatible with my other smartphone.* I need help on how to correct this but*the CS recording says my account was canceled. Please advise ASAP Mary Taylor*Resolution:* I need a new phone sent to me and my phone number from Budget Mobile changed from the current qlink phone number. That number was ***-***-****.
I need to talk to a human! and cannot get thru to them. Voice recording says my acct was deactivated even if I put in my qlink phone number
I need a new phone sent to me and my phone number from Budget Mobile changed from the current qlink phone number. That number was ***-***-****.
I am a new customer and expected good customer service from the reviews I read
I have emailed them several times
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Q Link Wireless

Qlink Wireless
Customer service issue
Reported by GetHuman-nevadach
May 26th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 3818 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-nevadach started working on this issue
May 26th, 2020 8:32pm
GetHuman-nevadach indicated the issue is not fixed yet.
May 26th, 2020 8:41pm
GetHuman-nevadach indicated the issue is not fixed yet.
May 26th, 2020 8:41pm

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