Q Link Wireless Customer Service Issues

I have been on the Q-Wireless website and have received multiple notices regarding my status. Some indicate my phone will be shipped in 7-10 days, but I have not received anything. Others state I have been accepted by Q-Wireless but when I try to go to the national website, I receive an error message. The notifications go back and forth between stating I have completed all required documents and then claiming I haven't. I have been a customer of Q-Wireless since around [redacted] and have updated when needed. I would like Q-Wireless to confirm my accepted status with all necessary forms submitted, both to them and the national site. They have also mentioned that someone else in my household might already have a phone, but my elderly parents, who have since passed away, had no knowledge of cell phones.

I am struggling to recall my password for my Qlink phone voicemail. When I initially received a Qlink free phone, I was disappointed with its performance. It frequently malfunctioned, making calls challenging and randomly dialing contacts. Eventually, frustrated with its unreliability, I intentionally damaged the phone. Despite multiple attempts to cancel the service, it remained active for possibly two years. Recently, I purchased a phone from Qlink hoping for a better experience. Initially, the new phone seemed to work well, but soon two icons appeared indicating low storage space for messages and the Android system. Despite only downloading a couple of apps like Facebook and YouTube, the restricted space hinders further upgrades. I wonder if there is a solution to this storage issue to allow for smoother operation.

I recently received a new phone from your company, but it's exactly the same as the one I received three years ago. It has a small screen that's difficult for me to read, and the buttons don't always work. The phone also has issues connecting to the network and Wi-Fi, despite me having the most expensive Wi-Fi plan. It's essential for me to have a reliable phone since my grandkids are frequently with me. I paid for the new phone, but you disconnected my service while it was being delivered, which happened when my dad was hospitalized. This situation made it impossible for me to reach [redacted] when needed. I don't understand why I received a phone that can't connect to emergency services. I want to return this phone and exchange it for a functioning smartphone with a clear screen. Growing old is no fun, but a reliable phone would make things easier. I appreciate any assistance you can provide.

I am experiencing difficulties as a homeless individual who needs my phone for crucial communication. I recently ordered a new phone but made an error with the SIM card order's address. I urgently need my new phone shipped faster to receive important calls. I am willing to pay for expedited shipping or cancel the order altogether. Additionally, the SIM card was sent to the wrong address, fortunately, my secure mailing address. However, I am unable to remove my current SIM card from my phone. I kindly request not to have my phone shut off and seek assistance to resolve these issues promptly.

This is my fifth or sixth attempt reaching out to QLink regarding the ongoing issues with my Android phone. I am disappointed and frustrated with the lack of assistance in resolving these problems, and I have been trying to speak with a representative for months to no avail. I am interested in trying a new SIM card for my old iPhone 6. If that is not an option, I would like to request an iPhone 6 as it is more user-friendly compared to the problematic Android device. The stress caused by these issues has been overwhelming. I urgently request a callback from a customer service representative. The lack of support from QLink has been disappointing.

As a person with a disability, I have been a participant in the Q-Link Lifeline program for several years. Last year, I completed the required re-certification and re-verification with the National Verifier as requested. However, even after four months, Q-Link is threatening to disconnect my service. I have reached out to them multiple times and spoken with various senior supervisors, but the information provided to me each time I call differs. Despite assurances that my documentation is in order, I continue to receive mixed messages. I have even had a conference call initiated by the National Verification service to confirm my verification status. Despite sending all required documents, including a copy of my driver's license and SS card, I still face the threat of service termination. I have received confirmation from the National Verifier and have provided Q-Link with evidence of my certification, yet the notifications to re-verify persist. The lack of clarity and consistency from Q-Link is causing significant frustration for me as someone reliant on this service due to my disability.

Phone Model: VLE5 Android Version: 8.1.0 I am experiencing issues with my phone where I can't make or accept calls or use the internet. The icon indicating the mobile network connection is grayed out with a different shape, and I see a "No sim card" message in the notification tray. Restarting the device temporarily resolves the problem, but it reoccurs. I have tried airplane mode and restarting without success. This problem has persisted for a few months now. It's worth noting that my phone doesn't use a sim card. I would appreciate any assistance in resolving this issue for consistent phone usage.

My number is [redacted] and my phone is [redacted]. My phone has not been working for a long time. Why is there no service? I have written many times but received no response. Respectfully, MB. My email address is [redacted]

Since March 15, [redacted], I've been trying to resolve an issue with my phone not connecting to a wireless network. Despite efforts, my phone remains dysfunctional. A customer service representative mentioned a SIM card was sent in early April [redacted], but my account shows no approval for this service which I never requested as an existing customer. I urgently need my service to be terminated, but due to the ongoing issue with my phone, I can't make calls, send texts, or receive any. I no longer wish to wait for the promised SIM card. Thank you.

I recently switched my phone service from Assurance Wireless to QLink, and I was given the option to bring my own phone and number. Uncertain about getting a free phone, I decided to use my existing one. When I received the SIM card, I struggled to activate it. After calling customer service on 05/13/20 around 09:30, I spoke with a service representative named Sony who was rude and unprofessional. Finally speaking with a service technician who I didn't get the name of, the lack of professionalism and unhelpful attitude persisted. Despite a lengthy call, my service remains inactive. The technician's fast-paced speech made it hard to follow and she seemed disinterested in assisting. She mentioned I couldn't receive a QLink phone due to my chosen plan. Frustrated by the unsuccessful call, I now find myself without service from either carrier. It took me two weeks to reach a technician due to constant failed attempts.

I have been using a Q-ink wireless Android cell phone for about two years now. However, around two months ago, it suddenly stopped working properly and I keep getting a message saying "Launcher3 keeps stopping." I am also experiencing issues with storage space running out even after deleting items, as well as several apps not functioning correctly. Additionally, since the beginning, I was assigned a Washington state number which has caused occasional problems. I believe I may need a replacement phone. My details: Name: Paul F. Chandler Address: [redacted] Friendship Circle, Beaver, PA [redacted] Phone number: [redacted] I am reaching out via email on my Amazon Fire tablet using the same phone number.

Q Link Number: [redacted] Q Link Plan: Lifeline Always On Bundled Plan Data: 0.00 MB used out of [redacted].72 MB* ([redacted].72 MB left) Minutes: 7 used out of UNLIMITED (UNLIMITED minutes left) Texts: I am having issues with my Q Link number. I have contacted customer service twice but have not received a response. The number is not in service, and I need it for various personal accounts. The SIM card I received is not compatible with my phone, and I am unable to resolve this as the customer service recording states my account was canceled. I urgently need assistance with transferring my phone number from Budget Mobile to Q Link and receiving a new phone. My previous Budget Mobile phone number was [redacted]. - Mary T.

I transferred my Q Link SIM card from my old iPhone 6 to a new phone, expecting it to work seamlessly as before, but it's been causing issues. Despite checking eligibility and attempting network setting resets, the problems persist. After logging into my Q Link account, I found that the new device is compatible, but it prompted me to order a new SIM card unnecessarily. I'm unsure if my existing SIM can be reactivated instead of proceeding with the new order. I urgently need my phone to receive important calls, so any assistance would be greatly appreciated in resolving this SIM card dilemma.

I am currently dealing with a medical condition that limits my ability to use my phone. Despite contacting qlink previously, the number I was assigned still belongs to someone else, resulting in their texts coming through on my device. This situation is causing unnecessary stress as I navigate my health issues. If this issue is not resolved promptly, I will have to report it as fraudulent. I am disappointed by qlink's lack of security measures. It is crucial that this matter is addressed to avoid further inconvenience and financial burden on my end. Kindly reach out to me at your earliest convenience. Thank you.

Hello, I’m Leon A. Starks from Augusta, Georgia, and unfortunately, I have been a victim of identity theft similar to what I've seen on the Lifelock commercial. Individuals such as my ex-girlfriends Joann R. aka Stokes in Augusta, Aiken, and North Augusta, Sonya R. Belcher aka Hatney in Milwaukee, Wisconsin, and Augusta, Vanessa A. Byars in Greenville, Spartanburg, North Augusta, Atlanta, Chrisoula G. in Upper Darby, Philadelphia, and North Augusta, Augusta, Atlanta have been using my personal information to steal money deceptively. They have also been intruding on my privacy by accessing my Wi-Fi, sending codes to my devices, and even had someone steal one of my devices while I was at work at the Super 8 motel on Washington Rd. They have manipulated my mail address to intercept a phone I ordered on June 3, which was supposed to be delivered to my mother's address at [redacted] Walton Way Apt [redacted], Augusta, GA [redacted], not [redacted] Gordon Hwy.

Hello Support Team, I am having trouble with my phone that I brought to use on your network. I am unable to make or receive calls, and I believe I may have not correctly transferred my number. After inserting the SIM card, I received a message stating that my phone does not have the correct settings for internet access or sending MMS. It mentioned that settings would be sent to my landline number, which is [redacted]. However, I did not receive any settings on that number. I am trying to get my phone number [redacted] to function properly for calls while the internet and text messaging are working fine. I did receive a notification that my phone number transfer is in progress. I have an important focus group scheduled for tomorrow, so it is crucial for me to get this matter resolved promptly. Your assistance in resolving this issue would be greatly appreciated.

I reached out to Qlink regarding a new SIM card for my Motorola smartphone to use with my Q Link service. They shipped the SIM card on 6/11/[redacted] at 9:48 PM from Orlando, Florida, and it was supposed to arrive on 06/17/[redacted]. However, I have not received it yet. Despite multiple calls to Q Link and UPS, it seems the package was delivered to the USPO, and I am struggling to locate it. I urgently need my phone to be active. Could someone from Q Link please assist me in resolving this issue by sending a new package that requires my signature upon delivery? Thank you for your help. Venanzia G. (Address and phone number provided)

I have not received my Q Link SIM card. Q Link used my landline number, but it was not clearly stated in the application that I needed to have my own phone. This issue has persisted since May. I simply want Q Link to unenroll me so I can join another Lifeline provider. Please honor my request to be unenrolled from Q Link. Thank you, M. Lawrence.

I've noticed that my account is under the name Terry, but my full first name is Terrance, which matches my credit card. I'm unable to update my first name in the payment information, causing it to appear invalid. Could someone please contact me at [redacted] to assist with this problem? I'm keen on buying the LG Tribute Empire cell phone priced at $[redacted].95.

I believe I might have mistakenly selected the wrong plan. I have yet to provide all the necessary documentation as I want to ensure the possibility of switching my plan from "bring your own phone" to one that offers a free phone if that is an option. I've attempted to contact support via phone, but the system prompts me to submit my proofs first. I am hesitant to proceed with the submission until I can confirm the plan change to include the complimentary smartphone. Thank you for your assistance in this matter.