My issue is that I am trying to transfer my phone number from Q-Link Wireless TO SafeLi...

GetHuman4217909's customer service issue with Q Link Wireless from January 2020

Help with my Q Link Wireless issue
The issue in GetHuman4217909's own words
My issue is that I am trying to transfer my phone number from Q-Link Wireless TO SafeLink Wireless.**I am trying to get my old account number from Q-Link Wireless, as well as the PIN for that account.**However, I have called Customer Service OVER A DOZEN TIMES, and CANNOT REACH A CSR. I don't know why this has happened, but I would like to speak to an actual human being, and be able to use my new phone with my SafeLink service, but I CANNOT DO THAT until I contact a Q-Link Wireless Customer Service Representative.**ALSO: The Hours of Operation for Customer Service, Q-Link Wireless, is wrong: The proper Hours of Operation are from *a-**am, Monday thru Friday, and Saturday-Sunday, *am-*pm.

GetHuman4217909 did not yet indicate what Q Link Wireless should do to make this right.

How GetHuman4217909 fixed the problem
First, anyone wanting to port over phone numbers from Q Link Wireless needs to have their account information and PIN recorded. THIS IS A MUST. If you do not do this, you will be forced, because of Q Link Wireless' lack of reaching a CSR and bypassing their automated system, to acquiesce to a new phone number, and therefore be unable to port over an old phone number.**After more than a dozen tries, and getting absolutely nowhere with Q Link's Customer Service (which is absolutely horrible, and they are scamming both American citizens AND the United States Government), I have had to get a new phone number from SafeLink Wireless because of my inability to contact Q Link for my old account information.**Lastly, might I add: Caveat Emptor -- in Latin, "Buyer Beware." As in, beware of the inability to contact Q Link Wireless when you have an issue if YOU DO NOT HAVE AN ACTIVE ACCOUNT WITH THEM.
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Q Link Wireless

Customer service issue
Reported by GetHuman4217909
Jan 7th, 2020 - a year ago
Fixed
GetHuman4217909 shared how to fix
Seen by 30 customers so far
Similar issue to 3964 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman4217909 started working on this issue
Jan 7th 10:24pm
GetHuman4217909 indicated the issue is not fixed yet.
Jan 13th 9:45pm
GetHuman4217909 indicated the issue is not fixed yet.
Jan 13th 9:46pm
GetHuman4217909 confirmed the issue is fixed. Hooray!
Jan 13th 9:46pm

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