I am writing in regards to my enrollment ID ********* which, as I understand, is in the...

GetHuman3501471's customer service issue with Q Link Wireless from August 2019

Help with my Q Link Wireless issue
First: share to improve GetHuman3501471's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3501471 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman3501471's own words
I am writing in regards to my enrollment ID ********* which, as I understand, is in the final verification stage, and would like to request that this matter be escalated to upper management*supervisor for immediate attention.**I have several medical condition which require me to be able to contact my physicians whenever I need them, and I am unable to do so with no phone or service.**When my original QLink phone, with the phone number ***-***-****, was stolen and there was not a chance of recovering it, I purchased a new phone from QLink on August **, ****, Order Number *********.**On August **, **** I was advised through an email that my QLink service had been cancelled. I contacted QLink and was told that I had requested that my service be transferred to another Lifeline provider, which I did not do.**I was also told that I would be receiving the phone that I paid for on August **, **** and not the free phone which normally is included in your Lifeline service, I assume this is your way of making money off of someone else's misfortune.**I would appreciate your immediate attention to this matter and have my new phone shipped as soon as possible, as it has already been assigned a UPS Tracking number, so I believe it is just sitting in your shipping department.

GetHuman3501471 did not yet indicate what Q Link Wireless should do to make this right.

How GetHuman3501471 fixed the problem

We are waiting for GetHuman3501471 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Q Link Wireless's attention and get better help faster. Tap below to get started.
Having Q Link Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Q Link Wireless

Customer service issue
Reported by GetHuman3501471
Aug 29th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 17899 others
0 customers following this

Timeline

GetHuman3501471 started working on this issue
Aug 29th, 2019 1:24pm
GetHuman3501471 indicated the issue is not fixed yet.
Aug 29th, 2019 1:25pm
GetHuman3501471 indicated the issue is not fixed yet.
Aug 29th, 2019 1:25pm