I ordered a new phone with qlink and paid for it they sent it with a UPS tracking numbe...

GetHuman-erinsoto's customer service issue with Q Link Wireless from March 2019

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The issue in GetHuman-erinsoto's own words
I ordered a new phone with qlink and paid for it they sent it with a UPS tracking number and then my USPS Post Office showed that it had arrived there but I never received it at my house we had a bad winter storm and I thought that was the reason so I waited until we were receiving mail again and still no phone. So then I called the post office and they said that UPS delivers a large bundle with tracking numbers and they track the the number and put it in the computer but when they break down the bundle then they see if the specific items are in there that are listed. They said that it was listed to be in the bundle but it was not in the bundle so they did not have the phone and they said to contact UPS I contacted ups and they could provide me no information. I have tried calling qlink and I can never get a person I have pressed *** over and over to try to get a human to speak to I have gone every route on every way on their phone number and all I can get is automated information no person I sent an request to have an email sent to me and I've received no information but I get the tracking number for me to track and I need to speak to a person so they can understand that it was not received at my post office they can even call the post office and find out themselves I need my money back or the phone sent to me I'm tired of being without a phone it has been a couple to a few months already now. Please I need a person to speak to to resolve this right away I'm very Fed Up
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Q Link Wireless

Customer service issue
Reported by GetHuman-erinsoto
Mar 26th, 2019 - 24d ago
I have an issue with Q Link Wireless too
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Seen by 3 customers so far
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GetHuman-erinsoto started working on this issue
Mar 26th 10:19pm