There are a lot of James Earl Moore's so I think that is why I am having so many problems. It is saying he already has an account??

GetHuman2228554's customer service issue with Q Link Wireless from February 2019

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The issue in GetHuman2228554's own words
I am trying to help someone else get a free smart phone from Qlink.**I set him up an email address.**I was told that the email account was being used by someone else.**I found out there were many James Earl Moore's.**Please help me with this. I took a picture of all his documents he needs to upload to qualify.**My name is Joan Hamilton******@***.com*Phone ***-***-*****I am getting my phone the **th of this month and I thank you very much for the phone.**If you can help please contact me.**I put as his email address as*Je****M@outlook.com
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Q Link Wireless

Customer service issue
Reported by GetHuman2228554
Feb 17th, 2019 - 8 mons ago
I have an issue with Q Link Wireless too
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Seen by 2 customers so far
Similar issue to 10690 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman2228554 started working on this issue
Feb 17th 7:55pm