is qlink scamming me?

GetHuman1971605's customer service issue with Q Link Wireless from January 2019

Help with my Q Link Wireless issue
The issue in GetHuman1971605's own words
fix the issue ... sms text errors. get a ! sybol and try again almost everytime of texting someone. I just upgraded to a zte tempo x from first phone nokia and both phones have and had the exact same issue
i've spent over ** dollars upgrading my phone and have the exact same issue i had with my old phone. i'm giving them the little money that I do have and can't even get anyone on the phone via tech support too help me solve the issue.
I want someone too call me and help fix the sms ! try again error with out having too lose all of my stuff already on my phone. this is obviously some type of system error if two completely different phones have it
cause i've kept my first phone in good condition for * years! and spent money out of my own pocket too upgrade to a new phone that someone told me from qlink was such a good phone when in reality it isn't i have text errors and space issues with it I had too buy an sd card cause the space was so low...
i've tried soft reset,updates,uninstall reinstall my text app,trouble shooting from youtube and searching on the net, i've tried calling tech support and email several times
I have an issue with Q Link Wireless too
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Q Link Wireless

zte tempo x cell phone
Customer service issue
Reported by GetHuman1971605
Jan 15th, 2019 - a mon ago
I have an issue with Q Link Wireless too
Fixed
Seen by 2 customers so far
Similar issue to 9376 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman1971605 started working on this issue
Jan 15th 8:27pm
GetHuman1971605 indicated the issue is not fixed yet.
Jan 15th 8:29pm