I've been locked out of my phone since November *st. I want to know why.

GetHuman-tjnonly's customer service issue with Q Link Wireless from November 2018

Help with my Q Link Wireless issue
The issue in GetHuman-tjnonly's own words
I was trying to use the phone normally ... My ZTE phone number *** *** **** my name Tammy norling. The issue I'm having is that I cannot access my phone. I have not been able to get on my phone since the *st of November. It was Reloaded with **** minutes Etc. This number is on all the job apps I have recently submitted to companies. Could you please help me resolve this problem? Thank you so much

GetHuman-tjnonly did not yet indicate what Q Link Wireless should do to make this right.

How GetHuman-tjnonly fixed the problem
After speaking to the ZTE customer service rep we decided to do a factory reset on the phone. So that's what we ended up doing cuz nothing else would work but that did work and I have my phone now very happy very very happy so thank you ZTE.
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Q Link Wireless

ZTE T
Customer service issue
Reported by GetHuman-tjnonly
Nov 6th, 2018 - 2 years ago
Fixed
GetHuman-tjnonly shared how to fix
Seen by 11 customers so far
Similar issue to 6850 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-tjnonly started working on this issue
Nov 6th, 2018 3:06am
GetHuman-tjnonly confirmed the issue is fixed. Hooray!
Nov 7th, 2018 5:40pm
GetHuman-tjnonly confirmed the issue is fixed. Hooray!
Nov 7th, 2018 5:44pm