Before contacting them, items GetHuman1322660 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman1322660's own words
Lost my phone. Somebody found it and was using it for a while. I found out who it was and asked for my phone back and they never returned it so I ordered a replacement phone. the old phone was supposed to have been deactivated when I got my new one but someone is still using the phone obviously because they had made a text to a doctor's office that I was visiting. I don't want anyone else having access to my phone or my information! I need to be sure the other phone is deactivated and cannot be used at all
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