Qlink keeps asking me for proof of income, says my income is above the guide lines. How...

GetHuman-ozthewiz's customer service issue with Q Link Wireless from September 2018

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The issue in GetHuman-ozthewiz's own words
Qlink keeps asking me for proof of income, says my income is above the guide lines. However, the state of Wisconsin has me on SNAP because of my low income. Is not SNAP considered a government program? So, shouldn't I be qualified for a free phone?
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Q Link Wireless

Customer service issue
Reported by GetHuman-ozthewiz
Sep 28th, 2018 - 2 mons ago
I have an issue with Q Link Wireless too
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Seen by 2 customers so far
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GetHuman-ozthewiz started working on this issue
Sep 28th 3:09am