I want to upgrade my phone. I don't want it sent to address where I first got my phone...

GetHuman-yvnkwrig's customer service issue with Q Link Wireless from September 2018

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The issue in GetHuman-yvnkwrig's own words
I would like to change my address to a new one and order an upgraded phone and keep my same phone number also. Can I do this online because it wouldn't let me. ... I want to upgrade my phone. I don't want it sent to address where I first got my phone. Website said I had to call and talk to someone to change my account .
I don't want to have to call because I tried this the other day and it doesn't give me the option to talk to anyone or the option to do what I need to do over the phone.
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Q Link Wireless

Customer service issue
Reported by GetHuman-yvnkwrig
Sep 19th, 2018 - 6 mons ago
I have an issue with Q Link Wireless too
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Seen by 4 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-yvnkwrig started working on this issue
Sep 19th, 2018 9:36pm