this issue is not fixed. i would like to be able to use this phone to it's potential

GetHuman1020373's customer service issue with Q Link Wireless from August 2018

Help with my Q Link Wireless issue
The issue in GetHuman1020373's own words
simply use my new phone ... issue with more in depth manual not fixed. can not navigate this phone. i can make calls but, not answer a call. all the calls iv'e made to customer serve are in vain. nothing but automated answers but for one when i was told i would be receiving a new owners manual. all this non human interaction is for the birds.
there is no human interaction other than recorded messages that do not address the issues at hand.
send me more in depth instructions for using this phone
few months. expect a phone i can use.
iv'e tried but, can not talk with anyone
I have an issue with Q Link Wireless too
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Q Link Wireless

zte ***
Customer service issue
Reported by GetHuman1020373
Aug 21st, 2018 - a mon ago
I have an issue with Q Link Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 3676 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman1020373 started working on this issue
Aug 21st 10:06pm
GetHuman1020373 indicated the issue is not fixed yet.
Aug 21st 10:06pm
GetHuman1020373 indicated the issue is not fixed yet.
Aug 21st 10:13pm
GetHuman1020373 indicated the issue is not fixed yet.
Aug 21st 10:14pm