Q Link Wireless Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Q Link Wireless customer service, archive #2. It includes a selection of 20 issue(s) reported July 3, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received the phone a couple of weeks ago, set it up with Google, then cleared the phone, and now it's Google locked. I can't seem to connect with a live QLink representative because everything is completely automated. I haven't been able to use the phone since I got it. I need this resolved urgently. Please call me at 5:09 [redacted] on my friend's phone. I want to speak with someone as soon as possible. This is an emergency as I have doctor's appointments scheduled with my heart doctors, and I need to use my phone.
Reported by GetHuman-jontuter on Tuesday, July 3, 2018 5:29 PM
Hello, I am Gene Bertoni, acting under a power of attorney for James A. Fisher. James, who is autistic and lives independently, urgently needs a new smartphone as his current one is broken. I am in the process of taking over as the subscriber for his phone service, as my ex who previously managed it is not cooperating. Your help in transferring the subscriber responsibility to me would be greatly appreciated. Additionally, I kindly request assistance in sending a replacement phone to James, who has been phoneless for about 10 days and is anxious about not having it in case of an emergency. Your prompt attention to this matter would mean a lot to us. Please confirm the receipt of this message. Thank you.
Reported by GetHuman-genebert on Tuesday, July 3, 2018 11:25 PM
My service was unexpectedly canceled, claiming I did it, but I never canceled it. It's troubling not knowing how this happened. Being left without a working phone has caused major inconvenience, as I couldn't even get a ride. When I call, the automated system insists I canceled and won't connect me with a real person despite numerous attempts. I desperately need to reverse this cancellation, as I never initiated it. I followed the guidance provided by the help center, even reapplying, only to face further issues with reactivation. It seems I'm eligible to reactivate, but the process stalls when I try to make a selection. I aim to reactivate my phone and retain my current number, ***-[redacted]. Considering the distress this has caused, I believe some form of compensation, like a new phone, should be offered at no cost. Attempts to purchase a new phone were unsuccessful due to service restrictions. I've reached out via email multiple times but received no response. This ongoing situation is exacerbating my OCD, making it impossible to get my essential medication without a functioning phone. I am urgently seeking a resolution to this predicament as it's taking a toll on my well-being.
Reported by GetHuman848893 on Wednesday, July 4, 2018 1:24 PM
Hello, I am contacting you on behalf of James Fisher who is a client. I am Gene Bertoni, acting as James' Power of Attorney. James is facing a distressing situation as his phone, which is essential to him particularly because he lives alone and is autistic, has been broken for over 10 days. We are urgently seeking a way to replace his smart phone. Unfortunately, his ex-partner who originally obtained his phone is uncooperative and holding vital Q Link information. I possess James' cell number, date of birth, and Social Security number and would like to explore becoming his subscriber to facilitate the replacement process and ease his anxiety. I have encountered challenges communicating with Q Link, and I am eager to resolve this matter promptly. I can provide James' details once we establish a secure means of communication. Thank you for your attention to this matter. Gene Bertoni
Reported by GetHuman-genebert on Wednesday, July 4, 2018 2:26 PM
I am having trouble operating the phone and the manual is not helpful. I need a phone that allows me to answer calls without interruptions from advertisements and doesn't shut off randomly. My old phone was simple and reliable, unlike this smart phone that seems to have a mind of its own. I don't watch TV because the content doesn't interest me, so being bombarded with ads on my phone before making important calls is frustrating. I have health issues and need a reliable phone to contact medical professionals. I have tried contacting customer service, but the automated messages are difficult to hear. I have been a satisfied customer for many years, but this latest phone has been a disappointment. I hope to find a solution to continue using your service, as I am reliant on a functional phone for my well-being.
Reported by GetHuman-aadwittr on Friday, July 6, 2018 12:12 AM
I am looking to replace my broken cell phone with a new smartphone for James Fisher. He is autistic, and his phone is essential for communication. I am Gene Bertoni, James Fisher's power of attorney, and can be reached at [redacted]. I have been trying to resolve this issue with Q Link, but without speaking directly to an employee, it has been challenging. James relies on his phone as his lifeline. Please contact me to help resolve this matter promptly. Thank you.
Reported by GetHuman-genebert on Saturday, July 7, 2018 4:06 AM
I am reaching out to request assistance for James Fisher, an autistic individual who heavily relies on his cell phone as a means of communication. Due to his condition, when his phone broke, he became upset and confused. As his Power of Attorney, I am trying to assist in getting his phone replaced. However, I have found it extremely challenging to reach out to Q Link, the service provider, to resolve this simple issue. It is concerning that Q Link, a company with a government contract, is making it difficult for individuals like James to receive help when needed. I am planning to contact my uncle, Congressman Dutch Ruppersburger, to shed light on this situation and discuss how government funds are used by companies like Q Link. I seldom ask for help, but it is disheartening to see James struggling due to a lack of customer service from Q Link. This is an unacceptable business practice. Sincerely, Gene Bertoni
Reported by GetHuman-genebert on Sunday, July 8, 2018 4:04 PM
Hello, my name is Stephanie Nettles, and I recently had a dispute with Q Link Wireless regarding a $60 payment for my phone service. The payment was processed on June 28th or 29th, [redacted] without my knowledge. I had already cancelled my phone plan on June 12th due to my phone being stolen. Upon discovering the unauthorized charge, I contacted both Q Link Wireless and my credit card company. A representative at Q Link Wireless assured me on July 2nd that my service was terminated, and I would receive a refund of the $60. It is currently July 9th, and I still have not received the refund. I urgently need these funds back, as I am caring for my two grandchildren this summer and need to purchase food for them. I have been unable to reach anyone at Q Link Wireless since July 2nd, and I am seeking assistance to resolve this matter promptly. Thank you, Ms. Stephanie Nettles.
Reported by GetHuman-kaysmomm on Monday, July 9, 2018 2:55 PM
Yesterday evening, the QLink device, a new ZTE phone, had trouble revealing the keypad. It was a warm 97 degrees in my apartment by 4 PM. Despite this, eventually, the phone displayed the keypad. When I dialed a friend from the contacts, the conversation was suddenly interrupted by what sounded like Chinese, possibly due to the phone's Chinese origin. The Chinese phrases continued for about 6-7 sentences until a voice in English instructed me to press the 7 button. Strangely, the phone then started dialing an unknown person repeatedly, causing annoyance to the recipient after 27 calls. I promptly apologized and removed the device's battery to stop the calls.
Reported by GetHuman866230 on Tuesday, July 10, 2018 1:28 PM
Hello, my name is James Nagy, and my Q Link phone number is [redacted]. My service has been shut off, and I am experiencing issues with my phone. It shows a data connection error, preventing me from making calls or sending texts. Additionally, my phone intermittently returns to the home screen during calls or won't disconnect after a call. Sometimes the internet doesn't work properly as web pages won't load. Although there are minor scratches on the screen, the phone is not physically damaged. I would like to return this phone and receive a new one. Can you assist me with this request, considering I have moved to a new address at 37 E Josephine Rear, Ecorse MI, [redacted]? Thank you for your help.
Reported by GetHuman-jamesnag on Wednesday, July 11, 2018 8:04 AM
I have faced difficulties with QLink services that have led me to not using my phone since 6/11/18 due to a broken charger connection. Despite needing a replacement phone urgently, I have been unable to connect with QLink to address this issue. As a result, the government may incur charges for a service that James Fisher cannot utilize. James, who is autistic, relies on the phone for communication and safety as he lives independently. Living in Austin, he frets over the inability to seek help in a [redacted] emergency situation. Unfortunately, the problem remains unresolved, leaving us without a simple solution to this predicament. Sincerely, Power of Attorney Gene Bertoni Contact: [redacted] Email: [redacted]
Reported by GetHuman-genebert on Wednesday, July 11, 2018 5:40 PM
I recently ordered a new phone replacement, but due to a sudden move caused by a fire at my previous apartment, I never received it. I updated my address with Q Link, but I am still without the phone or a refund. I am considering switching to SafeLink due to this frustrating experience. Despite receiving emails instructing me to call instead of emailing, I have not been able to reach a real person after countless attempts. The automated service is not resolving my issue. The battery of the phone I previously had from you exploded, leading me to incur extra expenses. I urge you to send the phone to my updated address listed on your website promptly. I am unable to keep paying $25 for a phone that I have not received, especially when you already have my money. Please provide assistance on how I can speak to a customer service representative directly.
Reported by GetHuman871501 on Wednesday, July 11, 2018 8:42 PM
I recently upgraded my Q Link phone from a cracked one by paying $25. I placed the order on 6-28-18 for a new phone, model N818 with SKU ZTEN818 and Inventory ID [redacted]. The phone number is [redacted]. I have encountered numerous issues with the new phone, including receiving an Android virus message and feeling excessive heat at the back of the device. I have attempted to resolve these problems by cleaning the phone with apps, but the issues persist, indicating a full memory and potential virus. I would like to return the phone and have it replaced at no additional cost. Despite trying to reach out via phone, I have been unable to connect with a representative. I rely on this phone for communication and urgently need a resolution to this matter. Your prompt attention to this issue would be greatly appreciated. Thanks, Pam T. Enrollment ID: [redacted]5
Reported by GetHuman-psttaz on Saturday, July 14, 2018 12:56 PM
I have been a long-time customer with your company. Due to my disabilities, including chronic pain and reliance on oxygen, I am in need of a replacement smart phone with [redacted] minutes. My phone was stolen, and I am currently caring for my grandchildren after losing my son in a tragic hit-and-run accident. Despite multiple emails and attempts to contact your customer service, I have been unable to resolve this issue. I am struggling financially and cannot afford to purchase a new phone. As a reasonable accommodation under the ADA, I kindly request assistance from upper management to either call me directly or send me a replacement phone to my address at [redacted] Woodland Drive, North Augusta, SC, [redacted]. Please help me as soon as possible. Thank you.
Reported by GetHuman-dazego on Thursday, July 19, 2018 4:38 PM
My phone constantly searches for service even though I moved just five miles from my old address. Unfortunately, at the hospital, I had to wait 60 minutes for a tech even though they initially asked me to wait for only 45 minutes. The hospital visits also require me to undergo various tests and procedures, making it difficult for me to stay on hold for long periods of time. This situation is quite frustrating and inconvenient.
Reported by GetHuman-johnforc on Tuesday, July 24, 2018 1:11 AM
I am attempting to re-establish my Qlink account that was unexpectedly canceled without any notification or email regarding recertification. Despite purchasing monthly minutes since March, I was not informed of the need to recertify. I encountered issues with a phone replacement I paid $25 for, as it stopped working shortly after receipt. Qlink provided a return label for a replacement, which I sent back, but I have not received any further communication. After contacting them multiple times with inconsistent responses, I recently discovered my account was canceled due to missing recertification. I am frustrated with the lack of clarity and efficiency in resolving this issue. While trying to reapply and upload necessary documents, I am encountering technical difficulties with the proof upload page repeatedly redirecting me.
Reported by GetHuman917140 on Thursday, July 26, 2018 7:51 PM
I recently received a phone from Q Link, and it worked for a couple of days before suddenly not functioning. Despite trying to contact their customer service at 1-[redacted], I have not been able to speak to anyone regarding my issue. My dissatisfaction with the company led me back to Q Link due to a past experience where they required me to purchase a replacement phone after mine was damaged, even though I had service for nearly two years without using it. After reaching out to them again, they sent me a new phone as compensation for their previous mistake. However, the replacement phone worked for a few days, and now it won't turn on. I am greatly disappointed with Q Link's service and would appreciate receiving a working phone promptly at no additional cost considering the difficulties I have faced. As a parent searching for employment, having a reliable phone is crucial for my situation. Their unprofessionalism has me contemplating reporting them for their inadequate service.
Reported by GetHuman934406 on Tuesday, July 31, 2018 3:12 PM
I have not turned off my Qlink Wireless phone due to non-use. Within the last two months, my phone was turned off by them even though I use it regularly. I make over [redacted] minutes of calls daily, and it recently got turned back on only to be restricted again. I am frustrated by this treatment as I rely on my phone. I am struggling to reach a real person for assistance, as I mainly interact with recordings and emails. I received an email about my phone being reloaded, but the minutes were later taken away. I just want to use my phone without these disruptions. Despite the reload, when I tried to make a call, I was directed to a recording. I am reaching out for guidance on resolving this issue and ensuring my phone remains accessible for use.
Reported by GetHuman885168 on Friday, August 3, 2018 1:08 PM
I contacted customer service today to report my lost phone and ordered a replacement for $25. I am worried about being charged $25 monthly for a new service. I understand there's a $25 upgrade fee for a new phone type, but my old flip phone wasn't holding a charge. I suspect it died and that's why I lost it. I also need to change my phone number. If the $25 fee is a one-time charge and doesn't come with a new pricey service plan, that's acceptable. Please reach me at my email [redacted] Thank you. Theresa S. [redacted] Axtell Dr#3 Troy MI [redacted].
Reported by GetHuman966867 on Wednesday, August 8, 2018 4:41 PM
I contacted customer service today because I lost my phone. I opted to pay $25 for a new one. However, I am concerned about being charged $25 monthly as I can't afford it. The website indicated an upgrade to a newer phone for $25, but I just want to avoid monthly charges. My old flip phone wasn't holding a charge, leading to its loss. I also need to change my phone number. If it's a one-time fee, I'm fine with it. I'm frustrated I couldn't reach a representative after trying for two hours. Please contact me via email at [redacted] My account is [redacted] Theresa S. [redacted] Axtell Dr#3 Troy MI [redacted] [redacted]
Reported by GetHuman966867 on Wednesday, August 8, 2018 4:46 PM

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