Hello my name is Stephanie Nettles and I had a Q Link Wireless Dispute for a ** dollar...

GetHuman-kaysmomm's customer service issue with Q Link Wireless from July 2018

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The issue in GetHuman-kaysmomm's own words
Hello my name is Stephanie Nettles and I had a Q Link Wireless Dispute for a ** dollar payment for the phone I had ...The number was *** -***-**** You took the payment on June **th or **th **** and I didn't know it was taken off my card . I called and cancelled my phone plan on June **th **** because my phone was stolen. I thought the phone was off until I found out that your company had took the ** dollars off my credit card and I had to call my credit card company to see why that money was taken off my card . So Icalled again on July *nd **** and spoke to a lady representative at Q Link Wireless and I told her what happened. She assured me that I was ok and that she cut off my service to that phone. She also stated that I would have my ** dollar payment back in my account . As of Today July *th **** I still did not and have not received my payment back from your company . I need my funds back and it has been a week since I have talked to your company and nothing has been d taken care of yet . I have * of my oldest grandchildren here for the summer and I need to buy food for them . I really need my funds put back on my account so I can take care of them . Please help because I have not been able to talk to anyone since I spoke to the lady on Monday July *nd ...!! Thank you Ms. Stephanie Nettles

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Q Link Wireless

Customer service issue
Reported by GetHuman-kaysmomm
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 2132 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-kaysmomm started working on this issue
Jul 9th, 2018 2:55pm
GetHuman-kaysmomm indicated the issue is not fixed yet.
Jul 14th, 2018 12:48pm
GetHuman-kaysmomm indicated the issue is not fixed yet.
Jul 14th, 2018 12:50pm