The status is listed as fixed, the only response I got was an automated email stating they would contact me in *-* business days. This is not a FIX!

GetHuman833203's customer service issue with Q Link Wireless from June 2018

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Help with my Q Link Wireless issue
GetHuman833203's next move: talk to Q Link Wireless when they open.
Q Link Wireless's call center is closed now. We will send GetHuman833203 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman833203's own words
Update:******** I actually had an emergency last night and needed to call *** on my cell. I struggled over what seemed like an eternity, but was probably ** minutes, to open the phone dialer and failed every time. I rebooted several times and this phone is as slow as dial up (Old School). The situation escalated and I was physically injured. I will take photos of my injuries to document. This program is called "Lifeline", good thing I know how to swim , cuz left to this...I would have drowned! This business should be called ?Link (or MissingLink).*I am a new customer, we might not be involved in a business arrangement long due to your difficult access to any customer support. I was issued a *G cell that does not work with my security camera app and keeps crashing when I need to make a call or open messaging and closes the app before I can do anything. I have heart failure, I need a cell that both works with my security camera app and also can access messaging and the actual phone feature.
GetHuman833203 did not yet indicate what Q Link Wireless should do to make this right.
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Q Link Wireless

Customer service issue
Reported by GetHuman833203
Jun 29th, 2018 - a yr ago
I have an issue with Q Link Wireless too
Fixed
Seen by 12 customers so far
Similar issue to 1761 others
0 customers following this
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman833203 started working on this issue
Jun 29th, 2018 4:25pm
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Jun 29th, 2018 4:25pm
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Jun 29th, 2018 4:30pm
GetHuman833203 shared this issue with your circles on Google+
Jun 29th, 2018 4:31pm
GetHuman833203 shared this issue with followers on Twitter
Jun 29th, 2018 4:33pm
GetHuman833203 shared this issue with followers on Twitter
Jun 29th, 2018 4:36pm
GetHuman833203 indicated the issue is not fixed yet.
Jun 30th, 2018 8:35pm
GetHuman833203 indicated the issue is not fixed yet.
Jun 30th, 2018 8:37pm
GetHuman833203 indicated the issue is not fixed yet.
Jul 1st, 2018 11:58pm
GetHuman833203 indicated the issue is not fixed yet.
Jul 2nd, 2018 12:15am
GetHuman833203 indicated the issue is not fixed yet.
Jul 4th, 2018 8:04pm