have been issued a USED Qlink phone. Screen is locked, no one wants to help unlock it.

GetHuman819684's customer service issue with Q Link Wireless from June 2018

Help with my Q Link Wireless issue
unlock screen ... Received a new Qlink phone ( which was a used phone),. Screen has been locked since I got it, have contacted QLink in Dania Florida numerous times, with no response, requesting a unused phone. Have had no luck. As a last resort, if you can help me unlocking this used phone, I will try to make use of it.
no one wants to help me
would like a new phone instead of a used one, but would settle if someone will unlock screen,
Got phone the first part of June, still unable to use it
spent a month trying to get someone in Dania Florida to respond., Telephone number given does nothing but lead you around in circles.
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Q Link Wireless

ZTE N***
Customer service issue
Reported by GetHuman819684
Jun 25th, 2018 - 2 mons ago
I have an issue with Q Link Wireless too
Fixed
Seen by 19 customers so far
Similar issue to 1628 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman819684 started working on this issue
Jun 25th 8:02pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 9:24pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 9:26pm
GetHuman819684 confirmed the issue is fixed. Hooray!
Jun 25th 9:27pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 9:27pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 11:05pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 11:08pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 11:09pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 11:34pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 25th 11:36pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 26th 5:56pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 26th 6:00pm
GetHuman819684 indicated the issue is not fixed yet.
Jun 26th 6:01pm