Can you send me a new phone with touch pad for accept call or decline call, instead of swipe ?

GetHuman782858's customer service issue with Q Link Wireless from June 2018

Help with my Q Link Wireless issue
Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman782858's own words
Answer a call from my doctor!!!! ... My Qlink phone is not working with my dissabilitys!!! I need a touch model to answer or decline a call! I sweat so bad I lost my call from my doctor, I couldn't swipe the answer pad?! Do I have to pay for another model due to this unfortunate situation? Please let me know soon, I could try another wireless lifeline co.? Can you help me? Thanks Lori E. Mueller
New phone, no cost again, allready paid $**.**! One suits my dissability of sweaty hands cannot swipe to answer calls!!!
Yes everything, need touch pad smart phone!!!
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Q Link Wireless

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Customer service issue
Reported by GetHuman782858
Jun 14th, 2018 - 9 mons ago
I have an issue with Q Link Wireless too
Fixed
Seen by 32 customers so far
Similar issue to 1284 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman782858 started working on this issue
Jun 14th, 2018 3:22am
GetHuman782858 shared this issue with friends on Facebook
Jun 14th, 2018 3:23am
GetHuman782858 shared this issue with friends on Facebook
Jun 14th, 2018 3:24am
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Jun 14th, 2018 3:24am
GetHuman782858 shared this issue with friends on Facebook
Jun 14th, 2018 3:25am
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Jun 14th, 2018 3:25am
GetHuman782858 indicated the issue is not fixed yet.
Jun 15th, 2018 11:58pm
GetHuman782858 indicated the issue is not fixed yet.
Jun 16th, 2018 12:06am
GetHuman782858 indicated the issue is not fixed yet.
Jun 16th, 2018 12:07am
GetHuman782858 indicated the issue is not fixed yet.
Jun 16th, 2018 12:08am
GetHuman782858 indicated the issue is not fixed yet.
Jun 17th, 2018 8:15am