I have repeatedly tried to contact them and no response.

GetHuman-sberky's customer service issue with Q Link Wireless from June 2018

Help with my Q Link Wireless issue
If you read the problem you have the answer to what I was trying to do.*I am so anno***. No answer to a perfectly plain message in all my emails to support and customer service. Can you reinstate the phone I have or do I really need to sign up again. A simple problem, asimple question and no answer. In business today customer service is at the top of the importance list. Not with this company. ... ID: ******** *I had misplaced my phone and now the ** days is up. Can my phone be *re-activated? I must have a phone as I currently have no phone access and will be in the hospital for surgery and my family is not near me.
What could they possibly not realize. Yes or no can the phone and the plan be reinstated. Simple enough. Not covered in all their web site info.
Reinstate my plan and activate my phone ASAP, or tell me what my options are.
Have not been a customer very long and I was changing my life completely which has been overwhelming. In closing my business and moving things around I couldn't find the phone and when I did it seems it is past the ** days. Does this ever happen to anyone else ? I thought Qlink was my best choice until I can get back to employment. I have had one surgery and another one is due next week and I have no phone. Does anyone care? I guess not.
I have sent many emails and I tried the phone and of no use. No Answer
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Q Link Wireless

Qlink phone basic plan
Customer service issue
Reported by GetHuman-sberky
Jun 5th, 2018 - 16d ago
I have an issue with Q Link Wireless too
Fixed
Seen by 9 customers so far
Similar issue to 16 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-sberky started working on this issue
Jun 5th 1:03pm
GetHuman-sberky indicated the issue is not fixed yet.
Jun 5th 9:19pm
GetHuman-sberky indicated the issue is not fixed yet.
Jun 5th 9:35pm
GetHuman-sberky indicated the issue is not fixed yet.
Jun 5th 9:37pm
GetHuman-sberky indicated the issue is not fixed yet.
Jun 6th 2:19pm
GetHuman-sberky indicated the issue is not fixed yet.
Jun 6th 2:20pm
GetHuman-sberky indicated the issue is not fixed yet.
Jun 6th 2:21pm