Switched phone online and still says invalid sim

GetHuman631354's tech support issue with Q Link Wireless from April 2018

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The issue in GetHuman631354's own words
The problem: Switched phone online and still says invalid sim
GetHuman631354 did not yet indicate what Q Link Wireless should do to make this right.
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Q Link Wireless

tech support issue
Reported by GetHuman631354
Apr 27th, 2018 - 5 mons ago
I have an issue with Q Link Wireless too
Not resolved
Seen by 3 customers so far
Similar issue to 5099 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman631354 started working on this issue
Apr 27th 1:24pm