Broken merchandise and poor customer service

GetHuman1031847's customer service issue with Publisher's Clearing House from August 2018

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The issue in GetHuman1031847's own words
Item damaged in shipping ... Customer ID *** **** *****Order **** **** *****Item ****A* Screwdriver Bits w case*I contacted you on **** regarding this order stating that the case was cracked and broken. I requested a replacement case but have received NO response. I want a replacement case before I send payment or I will return the merchandise. Please expedite a replacement and provide me with a delivery date or send me instructions for returning the item. I am very disappointed in the poor quality of this item but even more disappointed in PCH's exceptionally poor Customer Service
PCH customer service will not respond
Send me a new case
Been a customer for a year. Have ordered * times
Attempted to contact PCH customer service twice
I have an issue with Publisher's Clearing House too
How GetHuman1031847 fixed the problem
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Publisher's Clearing House

Item ****A* Screwdriver Bits W Case
Customer service issue
Reported by GetHuman1031847
Aug 24th, 2018 - 4 mons ago
I have an issue with Publisher's Clearing House too
Fixed
Seen by 11 customers so far
Similar issue to 287 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Email address on the account
Timeline
GetHuman1031847 started working on this issue
Aug 24th 4:15pm
GetHuman1031847 indicated the issue is not fixed yet.
Aug 26th 3:16am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 26th 3:22am
GetHuman1031847 shared this issue with others over email
Aug 26th 3:24am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 26th 3:25am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 26th 3:25am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 26th 3:25am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 26th 3:27am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 27th 7:22am
GetHuman1031847 indicated the issue is not fixed yet.
Aug 27th 7:32am