Reservation ***********Name: Anthony Duggan*Storage unit at **** South Capitol St, SE W...

GetHuman-goleen's customer service issue with Public Storage from February 2019

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The issue in GetHuman-goleen's own words
Reservation ***********Name: Anthony Duggan*Storage unit at **** South Capitol St, SE Washington DC.*I booked a storage unit for $*** online. When I went to the facility, you're employee was not able to gain access to the storage unit. Your computer system would not allow her to change the unit number. I was given a different unit, exactly the same size unit but it would not allow your employee to put in the $*** rate. *I was charged $***, but was told the rate will change to $*** once the district Manager changes it in your computer system. Your employee said it can take up to ** days for the District Manager to respond, they are very slow to respond. *It is ****, why do I have to wait ** days to get my rate changed?*I would like someone to contact me so I can get this resolved.*Thank you**Anthony

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Public Storage

Customer service issue
Reported by GetHuman-goleen
Feb 20th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 140 others
0 customers following this

Timeline

GetHuman-goleen started working on this issue
Feb 20th, 2019 8:54pm
GetHuman-goleen shared this issue with others over email
Feb 20th, 2019 8:56pm