harassment and violation of privacy from front office staff

GetHuman-lovedgyl's customer service issue with Public Storage from January 2019

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The issue in GetHuman-lovedgyl's own words
first i was being harassed by the property manager a couple days ago. now this other lady that works here is invading my privacy and she gave me a “warning” for violating the lease contract. i dug up the contract and NOwHERe does it say that i have to leave my storage unit OPeN for all to see while i’m accessing it. it’s cold outside and i don’t see what the problem is. i’m not living in my unit, i’m organizing things and looking for my stuff and she claims i can’t “linger” into my unit. i tried calling to speak with customer service but it ended up directing me to MY units office and when i asked questions regarding rules and regulations i realized it was the same lady that doesn’t know what she’s talking about so of course she told me that “no u can’t” or wvr... i need to speak with someone that isn’t biased from this location and get the facts straight.
they think i’m living in my unit, and i’m NOT. they’re stressing me out and i’m also concerned because i feel like my things are at risk since i’m on the naughty list now
letting me use my unit as needed, i’m not loitering, or sleeping in my unit... i’m not the fastest person in the world and certain things in my unit are delicate and must be treated as so
i reported harassment and was given the district managers number, my account was noted but he DM didn’t answer
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Public Storage

Customer service issue
Reported by GetHuman-lovedgyl
Jan 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 116 others
0 customers following this


GetHuman-lovedgyl started working on this issue
Jan 20th, 2019 10:43pm

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