I changed my account from the $** account to the $** account. Now I can't use the pho...

GetHuman-dogcatc's Account Access issue with Public Mobile from October 2019

Help with my Public Mobile issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-dogcatc's own words
I changed my account from the $** account to the $** account. Now I can't use the phone because a voice says my account is suspended because of no payment. I have auto pay set up. When I look at my account on the Public Mobile web page it says I owe ZERO DOLLARS. So I try to make a call again I am told my account is suspended because of lack of payment. I try to pay on the phone but my account has been suspended because I owe them money.THE WEB PAGE SAYS I OWE THEM ZERO DOLLARS. I am going in circles. WHAT IS THE PHONE NUMBER SO I CAN TALK TO A REAL PERSON at Public Mobile?

GetHuman-dogcatc did not yet indicate what Public Mobile should do to make this right.

How GetHuman-dogcatc fixed the problem
Paid the monies due from a more expensive plan manually.
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Public Mobile

Account Access issue
Reported by GetHuman-dogcatc
Oct 27th, 2019 - a year ago
Fixed
GetHuman-dogcatc shared how to fix
Seen by 3 customers so far
Similar issue to 2139 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-dogcatc started working on this issue
Oct 27th, 2019 11:01pm
GetHuman-dogcatc confirmed the issue is fixed. Hooray!
Nov 1st, 2019 2:55pm

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