Problem with $**Plan activation **Hi my name is Hyeongkyun Seo (my phone * is...

GetHuman-dczshk's customer service issue with Public Mobile from November 2018

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The issue in GetHuman-dczshk's own words
Problem with $**Plan activation **Hi my name is Hyeongkyun Seo (my phone * is *** *** ****). I bought a Public Mobile RTR yesterday (**********) to extend my prepaid USIM plan and waited but it appears that my call does not work. I cannot call and access any service for the plan yet. However my account shows that it is updated, whenever I tried to call I only listen 'my plan cannot cover the long distance blabla..' when I only tried domestic calls and I am in Canada. I am aware that this $** plan provides **mins domestic calls, so could you help me out here? (I have even tried rebooting my phone.)
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Public Mobile

Customer service issue
Reported by GetHuman-dczshk
Nov 12th, 2018 - a mon ago
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GetHuman-dczshk started working on this issue
Nov 12th 7:10pm