I tried to purchase a SIM Card from Public Mobile but it says that the ZIP Code is not...

GetHuman-newarak's customer service issue with Public Mobile from November 2018

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The issue in GetHuman-newarak's own words
I tried to purchase a SIM Card from Public Mobile but it says that the ZIP Code is not registered but still deducts the money from my account. ... *I am Akrit Malla. And I had tried to purchase the public mobile SIM online. *But it said that I had a problem with my ZIP Code and the transaction could not proceed. But I was still charged for the money and was deducted from my Master Card. Please let me know what the problem is. I need my money back.*I can't even create an account as it said my number (**********) is already registered and when I try to login it says that the email (*****@***.com) is not registered. I don't know what is going on but I really need my money back. My credit card says that CAD **.** has been deducted from Public Mobile Toronto. Could you please fix this issue? I am really panicking out and I need my MONEY BACK...*My money is taken away but I am not getting the product that I purchased for.*I want the Public Mobile Company to give back my money and make the thing like before and remove everything from my cart which there is nothing showing when I try to see but there is and remove all of them.*I am trying to purchase a public mobile product.*It’s not fixed.
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Public Mobile

Customer service issue
Reported by GetHuman-newarak
Nov 12th, 2018 - 4 mons ago
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-newarak started working on this issue
Nov 12th, 2018 4:50am
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Nov 12th, 2018 4:51am