I put money on my account and now I can't change or reactivate my account. **I can't lo...

GetHuman-revallel's customer service issue with Public Mobile from July 2018

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The issue in GetHuman-revallel's own words
change my plan ... I put money on my account and now I can't change or reactivate my account. **I can't login to the community because I forgot my password. The password reset emails are not coming through to me. They won't let me try signing up again because they try to text you a login code but because my plan is expired it's not letting me. I tried calling customer service but it just said that they couldn't help me until I make a payment... which I already did. I just gave Public mobile all my money and my phone- which i need to get work- is still not activated. Please help. I am very frustrated, hungry and poor. Getting my phone turned on was supposed to relieve all this but now I am out $**, i won't be able to work tomorrow. If i don't get help quick I am going to ask visa to reverse the charges. Thank you.
I can't login to the support website which is the only way to get help.
Turning my phone on and paying me for the work I missed
I give you money
Called, emailed, tried to login to support*
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Public Mobile

prepaid plan
Customer service issue
Reported by GetHuman-revallel
Jul 13th, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 146 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-revallel started working on this issue
Jul 13th, 2018 1:08am
GetHuman-revallel indicated the issue is not fixed yet.
Jul 13th, 2018 1:09am
GetHuman-revallel shared this issue with friends on Facebook
Jul 13th, 2018 1:12am
GetHuman-revallel indicated the issue is not fixed yet.
Jul 13th, 2018 2:30am
GetHuman-revallel indicated the issue is not fixed yet.
Jul 13th, 2018 2:32am
GetHuman-revallel indicated the issue is not fixed yet.
Jul 13th, 2018 10:06am
GetHuman-revallel indicated the issue is not fixed yet.
Jul 13th, 2018 10:07am
GetHuman-revallel indicated the issue is not fixed yet.
Jul 14th, 2018 2:24am
GetHuman-revallel indicated the issue is not fixed yet.
Aug 13th, 2018 8:12pm

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