I have a Gypsy that I purchased probably * years ago and have had it packed away for at...

GetHuman-ceuat's Technical support issue with Provo Craft from May 2020

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The issue in GetHuman-ceuat's own words
I have a Gypsy that I purchased probably * years ago and have had it packed away for at least * years. I recently tried to turn it on after plugging it in to charge for at least ** minutes. The blue light came on but nothing came on the screen to show it was loading. I tried to hold the upper silver button (Zoom button) along with the round silver button and the power button at the same time and it did nothing. I also used the small needle sized pin in the top of the stylus to insert into the hole in the back of the machine and then turn the power button on but again nothing has appeared on the screen. I have also tapped the screen with the stylus when the blue power light was on. Are there any other options to try?

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Provo Craft

Technical support issue
Reported by GetHuman-ceuat
May 12th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 14 others
0 customers following this

Timeline

GetHuman-ceuat started working on this issue
May 12th 3:44pm