I see you don't answer you telephone either. I've have chatted several times with your...

GetHuman852580's customer service issue with Provo Craft from July 2018

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The issue in GetHuman852580's own words
I see you don't answer you telephone either. I've have chatted several times with your representatives to no avail. I have a product that you don't seem to care that you are affecting the use of this product. I've tried, tried & tried to get it in their heads that I have a product and your customer service doesn't seem to care that you are taking away the Design Studio that I purchased to make my product useful, I keep getting the same answer that I can use it as a standalone piece of equipment and just use the cartridges. To me, you have taken away what made my Cricut Expression a nice machine to use. I have over $*** invested with your product and all I get is you don't care. I'm sure as usual I will get no answer to this problem. Provo*Cricut doesn't seem to care about their customers....why would anyone want to invest in a product that the company doesn't stand behind. I see you want my email address which you already have. I wanted to talk to a real person, BUT you cut it off before I get anyone to talk to. It is a sad day when you purchase a product which cost what your products cost and you don't stand behind it. Yes, I'd like a new one, but unfortunately I am unable to put out what you want for a new one. I am a very SAD customer who will miss giving Cricut a good name.

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Provo Craft

Customer service issue
Reported by GetHuman852580
Jul 5th, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3 others
0 customers following this


GetHuman852580 started working on this issue
Jul 5th, 2018 8:09pm

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