THERE HAS BEEN NO RESPONSE - The Listening Equipment was defective.

GetHuman2602139's Re-schedule exam issue with Prometric from March 2019

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The issue in GetHuman2602139's own words
Take exam for translator ... March **, *****Prometic Testing Center***RE:*Listening equipment for simultaneous exam portion at Embassy Suites exam center on March **, **** @ **:** am*Name:*Sunhee Wall*ID NO:**** ********Dear Sir or Madam,**I am writing to alert you to a serious problem with the listening equipment at the testing Center at the Embassy Suites Hotel in Los Angeles near LAX where, on March **, **** I took my exam for certification as a Korean*English interpreter.**After I completed the sight and consecutive exam portions, I was provided a very heavily overused set of headphones for the simultaneous exam portion. The foam in the ear cup of the headphone was completely flat and too small so that I could not get a good seal. Worse, the volume of the headphones was so low that I actually could not hear the recording over the sound of my own voice while I spoke simultaneously. I alerted the staff who told me that the volume was already at the maximum level and that they could not do anything about it. Several other testers had the same experience where the volume was too low and*or the voice was highly distorted. As you know, this was all recorded during the exam and can be easily verified.**You can imagine that after a year of preparations how disappointing it was to be thwarted by unnecessarily poor equipment.**I look forward to your response.**Sincerely, *Sunhee Wall****-***-**********@***.com

GetHuman2602139 did not yet indicate what Prometric should do to make this right.

I called the center and they told me to call the number listed on this website. They refuse to respond directly to my complaint.
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Prometric

Testing Service
Re-schedule exam issue
Reported by GetHuman2602139
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 47 customers so far
Similar issue to 1127 others
0 customers following this
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Timeline

GetHuman2602139 started working on this issue
Mar 27th, 2019 5:55am
GetHuman2602139 indicated the issue is not fixed yet.
Mar 31st, 2019 9:47pm
GetHuman2602139 indicated the issue is not fixed yet.
Mar 31st, 2019 9:51pm
GetHuman2602139 indicated the issue is not fixed yet.
Apr 3rd, 2019 4:33am
GetHuman2602139 indicated the issue is not fixed yet.
Apr 3rd, 2019 4:48am
GetHuman2602139 indicated the issue is not fixed yet.
Apr 3rd, 2019 4:53am
GetHuman2602139 indicated the issue is not fixed yet.
May 9th, 2019 9:37pm
GetHuman2602139 indicated the issue is not fixed yet.
May 9th, 2019 9:38pm
GetHuman2602139 indicated the issue is not fixed yet.
May 9th, 2019 9:42pm

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