I would like to renew my CNA cert so I need to find out how to do this

GetHuman632066's I need to contact customer ser issue with Prometric from April 2018

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Help with my Prometric issue
Before contacting them, items GetHuman632066 may need:
Account name, Account phone number, Account email address, Last 4 of Social Security Number, Billing address, and Confirmation number
GetHuman632066's next move: have a Prometric rep call.
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The issue and preferred resolution, in GetHuman632066's own words:
The problem I ran into: I would like to renew my CNA cert so I need to find out how to do this
I trust that Prometric will make this right and come up with a resolution that is fair.
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Prometric

I need to contact customer ser issue
Reported by GetHuman632066
Apr 26th, 2018 - 3 mons ago
I have an issue with Prometric too
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Timeline
GetHuman632066 started working on this issue
Apr 26th 7:20pm