I have contacted you three times regarding getting an extension on my Google fi bill du...

GetHuman5311659's customer service issue with Project Fi from September 2020

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The issue in GetHuman5311659's own words
I am hoping to be able to get the agreed-upon extension on my overdue bill with Google fi. As stated, the representative said that it could indeed be extended to until October *th and if they need documentation or a Waze verification letter I can send that to you through email. ... I have contacted you three times regarding getting an extension on my Google fi bill due to a job loss from covid-** the first representative I spoke to you so that they would extended to October *th which is when I start my new job. I will be making ***K plus a year and I can provide any documentation needed to approve this. When I stated this to the representative they agree that they would indeed extend the payment window to October *th but I have yet to hear back from them. Please let me know if you need any kind of documentation such as an offer letter which would include wage verification clause. if we cannot move forward with this matter as stated by the representative I spoke to mean having an extended until October *th then I will be filing a complaint with the BBB but I look forward to resolving this matter without outside parties.**Thank you,*Scott Simontis
this is been extremely frustrating because I had over almost two weeks now and I have actually lost business because I also do freelance work on the side so it's cost me a lot of money due to not have a phone after being promised for an extension on the overpaid overdue bill
I would like a resolve by receiving the extension as promised by the representative. as the representative said that my service chyy**uu**uiiiiiiuu**xould be reinstated in melee and I can make my payment in full by October *th so that I will haveree
This is the first payment I have ever missed or become overdue on since I begin service with you all.
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Project Fi

google fi cellular service
Customer service issue
Reported by GetHuman5311659
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 58 others
0 customers following this


GetHuman5311659 started working on this issue
Sep 29th, 2020 10:08am