I decided to switch to iPhone when they announced that it is possible. I chatted with t...

GetHuman-yakovlev's customer service issue with Project Fi from December 2018

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The issue in GetHuman-yakovlev's own words
I decided to switch to iPhone when they announced that it is possible. I chatted with the customer rep and followed his steps. Next day I realized that i could not make calls. I contacted them again and have been told that i needed a new Sim and I should not have done what I did. Was told that they expedite the delivery of the Sim. I received email confirmation and see that I will be receiving Sim on Dec **-** and I ordered it on Dec. *. I cannot get a hold of anybody, I am * *** in chat line. I am without cell phone service for almost a week?!?!? Not sure what to do, I am very frustrated and angry.
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Project Fi

Customer service issue
Reported by GetHuman-yakovlev
Dec 6th, 2018 - 5 mons ago
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Seen by 3 customers so far
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GetHuman-yakovlev started working on this issue
Dec 6th, 2018 10:15pm