I sent my projet Fi broken phone back and have the new one, but it is asking for a si...

GetHuman-majordop's customer service issue with Project Fi from October 2018

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The issue in GetHuman-majordop's own words
I sent my projet Fi broken phone back and have the new one, but it is asking for a sim card to connect for phone service. *The old phone did not have a sim card. nothing in card slot and I opened the back to make sure. No card. (had the phone for years and it worked beautifully all over the world with no card in it)*I cannot use my replacement phone until I have a sim card to put into it apparently.*Left * messages for Project Fi customer service yesterday and no one called. Sent email with no response. ** *Ordered*Sep **, **** *:**:** PM* ** *Order number*GS.****-****-***** *Ordered from*Google Inc.***** Amphitheatre Parkway*Mountain View*CA*******United States* ** *Shipping address*Lynn Keller***** Patton dr *boulder*CO*United States *****

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Project Fi

Customer service issue
Reported by GetHuman-majordop
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 89 others
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GetHuman-majordop started working on this issue
Oct 13th, 2018 10:50am
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Oct 13th, 2018 10:50am
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Oct 13th, 2018 10:51am

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