The product does not work right and I’ve called customer service several times which th...

GetHuman1855920's Returns issue with Proform.com from September 2020

Help with my Proform.com issue
The issue in GetHuman1855920's own words
The product does not work right and I’ve called customer service several times which they keep disconnecting me, after holding for over ** minutes the minimum. I want to return the product, it is a waste of my money.

GetHuman1855920 did not yet indicate what Proform.com should do to make this right.

How GetHuman1855920 fixed the problem
I contacted them and they don’t want to pay for return shipping fee which is about $***. Before I bought the product one of the customer service personal told me the only time they pay for the return fee is when the reason for returning is their fault and it is their fault.
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Proform.com

Returns issue
Reported by GetHuman1855920
Sep 4th, 2020 - 6 months ago
Fixed
GetHuman1855920 shared how to fix
Seen by 7 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1855920 started working on this issue
Sep 4th, 2020 5:52am
GetHuman1855920 indicated the issue is not fixed yet.
Sep 4th, 2020 5:54am
GetHuman1855920 indicated the issue is not fixed yet.
Sep 4th, 2020 5:56am
GetHuman1855920 confirmed the issue is fixed. Hooray!
Sep 6th, 2020 11:33am

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